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DeathXMetal92's avatar
DeathXMetal92
5 years ago
Solved

[PC] Mass Effect 3 Won't Launch

@EA_Archi Hey, So I started ME3 short of a month ago, and it ran fine, no problems. A week ago, I had an update on Win10, and checked that nothing was affected from my steam folders or origin folder...
  • holger1405's avatar
    holger1405
    5 years ago

    @TheBeanBurrito2 

    OK, try this:

    • Make sure Origin and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Move the "License" folder to your desktop.
    • Test.
holger1405's avatar
holger1405
Hero+
5 years ago

@DeathXMetal92 

Ok, try this:

  • Turn the Cloud-save function in Origin and Steam off.
  • Make sure that Origin and Steam are completely closed.
  • Go to your "C:\Users\>your user name<\Documents\BioWare\Mass Effect 3" = "Documents\BioWare\Mass Effect 3" folder and move the "Save" and the "BIOGame" folders to your desktop. > Test.

@TheBeanBurrito2 

The standard path would be  "C:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\" or "C:\Program Files (x86)\Steam\steamapps\common\Mass Effect3\Binaries"

Do you have the game on Steam or on Origin?

Sanderwk23's avatar
Sanderwk23
5 years ago

Hi there,

I am having the same problem with my game.

I have put about 18 hours in the game, but after updating my windows 10 it suddenly doesn't start anymore.

Could you take a look at my dxdiag as well?

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @Sanderwk23 

    There is no specific ME3 error in your DxDiag as well but there are some system specific errors that could have an impact.

    What update was that specifically that broke the game?

    • Hit Windows key and X.
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    • If no errors were found reaped steps 1 & 2.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    • The system will start validating soon. If it throws an error, please list it here.
    • After it reaches 100%, hit Windows key and X again.
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    • Post the message you receive at the end of the processes here.
    • Sanderwk23's avatar
      Sanderwk23
      5 years ago

      In the settings menu of my computer I accessed the update history and if I understand it correctly, the latest Windows update is Windows 10, version 2004.

      I tried the first two steps of your instructions multiple times, but it did not show any error messages.

      This is the code that showed:

      Windows PowerShell
      Copyright (C) Microsoft Corporation. All rights reserved.

      Try the new cross-platform PowerShell https://aka.ms/pscore6

      PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Checkhealth

      Deployment Image Servicing and Management tool
      Version: 10.0.19041.329

      Image Version: 10.0.19041.450

      No component store corruption detected.
      The operation completed successfully.
      PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth

      Deployment Image Servicing and Management tool
      Version: 10.0.19041.329

      Image Version: 10.0.19041.450

      [==========================100.0%==========================] The restore operation completed successfully.
      The operation completed successfully.

      And in another window I ran this:

      Windows PowerShell
      Copyright (C) Microsoft Corporation. All rights reserved.

      Try the new cross-platform PowerShell https://aka.ms/pscore6

      PS C:\WINDOWS\system32> sfc /scannow

      Beginning system scan. This process will take some time.

      Beginning verification phase of system scan.
      Verification 100% complete.

      Windows Resource Protection did not find any integrity violations.

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