Forum Discussion

Not applicable

3 years ago

Solved

[PC] Mass Effect Andromeda Launching Issue

I bought ME Andromeda over a year ago on Steam and launched/played with no issues when Origin was still in use, but since the forced switch to EA play I have been unable to launch the game. The ga...

holger1405
3 years ago
@AlyJoy99

Then deinstall the game with Revo as well and reinstall it after restarting the system.

AlyJoy99

Not applicable

3 years ago

@Holger1405

here's the DxDiag file

DxDiag.txt133 KB

holger1405

Hero+

3 years ago

@AlyJoy99

Please clear your temp files:

Press the Windows key and "R" at the same time
Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
Run "Revo Uninstaller" > Uninstall EA app.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
If "Remaining registration content found" is displayed > Select All > Delete > Next
When "Remaining Data and Folders" is displayed > Select All > Delete
Restart the PC > Reinstall the newest version of EA app from here. > Restart the PC
Repair the game in EA app.
(Origin: Game Library > Right-click the game cover > Repair)

(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)
Test.

AlyJoy99
Not applicable
3 years ago
@holger1405still doesn't seem to be working. Same error message(s) and still showing as uninstalled on EA app.
- holger1405
  Hero+
  3 years ago
  @AlyJoy99
  
  Then deinstall the game with Revo as well and reinstall it after restarting the system.
  - AlyJoy99
    Not applicable
    3 years ago
    @holger1405 That seemed to do the trick! Seems to be launching fine now from both Steam and EA app (tried it a couple times both ways to make sure it wasn't just a fluke). Thank you so much, I really appreciate you taking the time to help me out 🙂
armyofgod91406
Not applicable
2 years ago
@holger1405 Nice trick. Never seen this. Thank you.