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abrucewebb's avatar
abrucewebb
Newcomer
21 hours ago
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Unable to launch Mass Effect 3

I've owned this game forever and used Origin to launch it.  I just decided to play it again.  I know EA killed the Origin launcher, so I installed the EA App.  The game shows up there and is listed as Mass Effect Standard. 

However, when I click play the launcher tries to launch Mass Effect N7 Digital Deluxe and says it can't find my license code.  That's because I'm don't own that version and am trying to launch the standard version. 

When I click on properties, the license code for the edition i own shows up.

How can I play the game I purchased?

Thanks.

 

  • abrucewebb​ 

    First try to repair the game. 

    (EA app: Game Library > Click on the three dots on the game cover > Repair)  
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that alone doesn't help, try this:

    Remove the local Mass Effect license folder

    • Close EA app and Steam completely. (not just minimized in the tray.)
    •  Press Windows key + R to open the Run dialog box..
    •  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
    • Delete the "License" folder.
    • Test the game.



     If the game still don't works:
    Did you installed the game with EA app or with Origin? 

3 Replies

  • abrucewebb​ 

    First try to repair the game. 

    (EA app: Game Library > Click on the three dots on the game cover > Repair)  
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that alone doesn't help, try this:

    Remove the local Mass Effect license folder

    • Close EA app and Steam completely. (not just minimized in the tray.)
    •  Press Windows key + R to open the Run dialog box..
    •  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
    • Delete the "License" folder.
    • Test the game.



     If the game still don't works:
    Did you installed the game with EA app or with Origin? 

  • Okay. Repairing didn't work alone, but deleting the License folder worked. I did install this and several other games with Origin. 

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