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VenturaCNI's avatar
VenturaCNI
3 years ago

[PC] Mass Effect Andromeda Missing Online Access Error

I have a problem when connecting to the Mass Effect Andromeda multiplayer, a message appears where it mentions that I do not have the permission for online content (image attached), I don't know what...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@ArchangelOm3gaTV Hey, so i saw what they did. Since I cannot change this here, live support needs to. I did put a note on there for you so that when you speak with them again, they will see exactly what to do in order to get you back online.

If it does not work after this let us know.

Cheers!

ArchangelOm3gaT's avatar
ArchangelOm3gaT
3 years ago

@EA_Shepard does this mean I should open a new case or will they send me a message on the case's page?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ArchangelOm3gaTV You wont need a new case, no, You can just reply to the same one you were on before.

  • ArchangelOm3gaT's avatar
    ArchangelOm3gaT
    3 years ago

    I don't have the option to choose a live chat at the moment. I only have the option to send an email on the page.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ArchangelOm3gaTV Use these steps

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

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