Bugged intro mission. Unplayable. No mods

Ok. I am new to Mass Effect. I bought Legendary Edition thinking I would enjoy it. I can't get through Eden Prime. When Jenkins gets ambushed, I fight the three drones, I destroy them, then nothing. I can't activate him to investigate and I can't get the cutscene to talk to the other guy.

I tried getting through it with console commands, even advancing all the way through to getting back to the Normandy. I can't activate Joker and combat music is still playing.

I started the game over on a new save. No mods. Same result.

I uninstalled the game completely through steam, deleted the BioWare folder in My Documents, turned off cloud save, and made sure all files were deleted during the uninstall. Rebooted the computer, reinstalled through steam.

Same results. It shouldn't, but when I restarted the game after reinstalling, it still said "resume and start" on the ME1 icon, like it found a save somewhere.

EA makes it impossible to contact them directly for help. **bleep** useless.

Does anyone know how to fix this? I am about to go back to Starfield.

Thanks in advance.

Mike