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pilot006's avatar
pilot006
Newcomer
1 month ago
Solved

PC No Longer Sync'ing Cloud Save

I play ME:L on desktop and Steam Deck. About 5 days ago I noticed my Steam Deck was no longer seeing the latest save. It appears as though my PC will no longer sync any cloud saves. I have backed up the saves, completely uninstalled from Steam, along with the EA app, and then did a completely fresh install. EA app is logged in and when I start ME:L on my PC I get no save files. If I manually drop them into the directory I can play the saves, but never get any notification from EA app about sync conficts. It like cloud sync is completely disabled/not working on the PC. I would've expected the fresh install to download the last save from the cloud but I ended up with nothing. Any thought?

  • I think the last update fixed it, it is working now for me

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there, thanks for explaining everything you've already tried.

    Since the saves work correctly when you manually copy them back, let's first check whether the PC is still creating and updating the local save files correctly.

    After making a new manual save in-game, please check:

    Documents\BioWare\Mass Effect Legendary Edition\Save

    Then open the relevant ME1, ME2, or ME3 folder and check whether the save file has a timestamp matching the save you just created.

    If the file isn't being created or updated there, please check whether your Documents folder is being redirected through OneDrive, and make sure Windows Controlled Folder Access isn't preventing the game from writing to that location.

    If the new save does appear there correctly, let us know. That would confirm the local saving side is working and help us narrow this down specifically to the cloud synchronization between devices.

    For now, please keep your existing save backups and avoid deleting any save files while we troubleshoot this.

  • oscartoloco's avatar
    oscartoloco
    Seasoned Newcomer
    16 days ago

    Same here, after the latest ea launcher update my steam deck and pc saves no longer sync

  • oscartoloco's avatar
    oscartoloco
    Seasoned Newcomer
    5 days ago

    I think the last update fixed it, it is working now for me

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