[PC] Mass Effect Andromeda Missing Online Access Error

Last time this happen they fix it right away lol

@curtrsim  Yeah, it is a real easy fix too. Just not an issue we can change as I would like for us to be able to do.

yeah i know lol i talk to them tomorrow

I've the same issue and i can't reach any advisor </3

@Edric723  What happens when you try to reach out to an advisor?

Where is the livechat help?

@Laurent_7081 

You can contact our live support on our Help Site. First, clear the browser history and cache from the main browser you use.

• Select the EA App
• Select one of the account issues like I cannot log in
• You may get a pop-up that says login and get faster help
• Select Continue without logging in
• This should give you the chat/email option

Thank you for your answer EA Shepard! I got a chat yesterday in French with "Monalisha". She told me to wait after a patch for MEA despite I told her the problem was from EA since it changed my standard game version for MEA Deluxe version. So, my problem remains. I showed her the link of this page in vain. What can I do now since other players got it solved?

@Laurent_7081 This error is something they have to fix on their end. There isn't a patch for it. The issue itself is one that takes less than 5 minutes to fix. What you would need to do is contact chat again and plainly tell them I need the online access fixed for this title. 

If they do not resolve it, link them here again and show them were I said that this is resolved from support not the forums. Any contact who gets directed here I have to look at because no one should redirect you back here. 

Hello EA_Shepard. Thank you for your help ! I tried again without success. The french support just don't read properly this forum. They give links from it, but it seems they do not realise players cannot solve it by a patch or by themselves. I don't know what to do. It's like to chat with some chatbot programmed to repeat in loop same wrong solutions.

@Laurent_7081 Send me a DM with the case number and the email linked to the EA account. I cannot fix it but I can notate the account on how to fix it. This is something I have to send over to have reviewed if support is not resolving these with players.

Thank you EA_Shepard!
Case #163629393
My email linked to my EA account : [edit: email address removed]

(cm edit removed personal info)

@Laurent_7081 Thanks! it has been noted. When you contact them again they should see what to do in order to resolve it.

Hello EA_Shepard, and thank you very much for all what you tried !

I couldn't join any help chat today. I could yesterday and once before. Here there are the steps I did today :
1- I went back to my cases. Then, I clicked on my open case.

2- I could read the chat I got yesterday. Nothing was added. But, it's written "RESUME CASE". Then, I clicked on RESUME CASE...

3- And there it's written "BACK TO MY CASES" !?

I could only repeat these 3 steps! It seems that something is missing to allow me to really resume my case. I couldn't start a new case either. I think there's none real will from the technical support for fixing the bug caused a few monthes ago when EA Platform replaced Origin. I played this game since 2017. About 4400 hours today on the multiplayer (coop) mode of the game. 4000 hours without this problem (apart the well know soundbug). All my 70 contacts in Origin/EA Platform were made by Mass Effect Andromeda. I cannot make them join me. I cannot join almost of them, and only by random when it happens. I cannot join almost lobbyes, so I often play alone the coop mode. 

 

@Laurent_7081 

Try going to Help.ea.com and make sure you manually log out of your account. Then try these. You don't need to resume a case already opened or create a new one. You can provide them with the case number when the chat pops up. They will take it from there.

• Select the Games tab
• Select EA App
• Select one of the account issues like I cannot log in
• You may get a pop-up that says login and get faster help
• Select Continue without logging in
• This should give you the chat/email option

Third day after EA's advisor made me clear EA platform cache :

=> I played about 1h30

=> I was unable to join any lobbye
=> I got joined by three players for the daily platinum mission.

=> I got joined by two players on gold level who got disconnected a few times and finally gave up.

Now,  what I saw for my three times with an EA's advisor is :

=> They do not consider and do not seem knowing a solution fixing by themselves only the impossibility to join coop mode in Mass Effect Andromeda.

=> Just after a chat with them, joining other players is nearly 100% successful. The 2nd day, it falls to 50%. The third day, is close 0%.

Final worlds : this game was fine during several years. It happened to me when I had to change Origin by EA Plaftorm. I wonder if people who subscribe for EA Play (3.99 EUROS/month) have it solved...^^

@Laurent_7081 Yeah so that is incorrect. They absolutely have the ability to fix it on their end. I wrote the process for this issue and the same issue for Mass Effect 3. If you DM me your EA email or a case number I can notate the account with what they need to do. I just can't fix it myself since I am a Community Manager and not support. Can't verify the account info here.

Hello EA_Shepard, and happy New Year!
We can try a second time. The first time the advisor didn't chat about your note despite I told him and I showed him your message about it.

Case #163629393

@Laurent_7081 Happy New Year!

I took a look at the case to see what I could find. I do not see anything wrong with the account or game. Can you do the following for me?

First, make sure the game and the app are installed on the same drive. If they are now, reinstall them to the same drive.

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

• EA App's Cache (Top Left Menu > Help > App Recovery)
• EA App - Repair (My Collection > Tile Dots > Repair)

You can also delete the license files with the steps Here!

What you want to do is delete everything that may be conflicting and establish a new connection to the servers.

Hello EA_Shepard!
I exactly did all what you write on your last post, following the steps. It seems it worked well two days. So it was better than previously. Today, I cannot participate in any lobbies again. I wonder if I have to do these steps every day or two days to fix this problem...

I also wonder why you previously wrote : "They absolutely have the ability to fix it on their end. I wrote the process for this issue and the same issue for Mass Effect 3. If you DM me your EA email or a case number I can notate the account with what they need to do. I just can't fix it myself since I am a Community Manager and not support." Because, in the end, your proposition is fixing it all by myself. Anyway, thank you for trying !

Hello EA_Shepard!

n°165835244. Same problem. I copied your answer. They didn't even reply. They do strictly nothing.

The problem appeared when I had to replace Origin platform by EA_Platform. I would not be surprised if the ones who got that solved also have EA Play. My thought is this : 'No more EA games for me'. It won't be a big loss for them, almost of my games are on other platforms. It won't be a big loss for me either.
Thank you for your help again. I won't try more. You are the only serious helper I got @EA!

Best regards

i am still having troubles with mine on pc saying missing online access but on my xbox one its working but not my pc version odd

I am having this issue as well. When i subscribed to EA Play on Steam and now cant access online. Have talked to support once but so far no help.


Edit: After 3rd time contacting EA chat i finally got this thing fixed, i am not sure what they did but as started above it was something with my account related.