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OldHammer75's avatar
OldHammer75
New Rookie
2 years ago
Solved

[PC] Mass Effect Legendary Edition does not start.

I am also having this trouble on Win 11 - bought on Steam and cannot launch the game.  Tried several posted solutions to no avail.  DXDIAG attached.  

Steps tried:

1. uninstalling / reinstalling EA App

2. Verifying game integrity on Steam

3. trying to launch as administrator

4. Clean boot

I appreciate all the help you're trying to give, it's really kind of you.  If there's a way to post an official help ticket with EA proper, please let me know, too.

Edit Holger1405: Thread titel for clarification.

me legendary edition
  • holger1405's avatar
    holger1405
    2 years ago

    @OldHammer75 

    I run EA app on Windows 11 and have no problems whatsoever.

    EA app itself is a.. suboptimal software imho, but it should run on Windows 11 or an Alienware R7 PC without a problem.

    So yes, there is something on your system that blocks EA app.

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Alienware system or Audio software/Asus software is disable or deinstalled and that your GPU & CPU are not overclocked.
    - Make sure only your Mouse and keyboard are connected to the PC

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  • OldHammer75's avatar
    OldHammer75
    New Rookie
    2 years ago

    Or, do you think it's an issue specific to this machine that interferes with the EA app?

    Does it matter that I also have Xbox, Epic, Amazon and Steam on this same machine?  (those all work fine, BTW)

    I really appreciate all your efforts to help.  Whatever you're getting paid for this, it's not enough.  (j/k i know you're volunteering your time and it's very kind of you.)

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @OldHammer75 

    I run EA app on Windows 11 and have no problems whatsoever.

    EA app itself is a.. suboptimal software imho, but it should run on Windows 11 or an Alienware R7 PC without a problem.

    So yes, there is something on your system that blocks EA app.

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Alienware system or Audio software/Asus software is disable or deinstalled and that your GPU & CPU are not overclocked.
    - Make sure only your Mouse and keyboard are connected to the PC

  • OldHammer75's avatar
    OldHammer75
    New Rookie
    2 years ago
    @holger1405 OK, so performing clean boot got me into EA app without errors. I could log into both EA app accounts (1 = Steam, 1 = Xbox) without issue. I could also repair and run Jedi Fallen Order without issue. I'm now trying to re-download ME:LE and see if I can now get that to launch via Steam. In the meantime, how do i figure out which program is causing the conflict with EA play? Would I use the steps above and turn on the services one by one restarting each time? Or is there a more efficient way?
  • OldHammer75's avatar
    OldHammer75
    New Rookie
    2 years ago
    @holger1405 I re-installed ME:LE and it now zips to the launcher for ME without issue. So, clearly one of the services is interfering with EA play. Please advise how to figure out which one.
  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @OldHammer75 

    OldHammer75 wrote:
    I'm now trying to re-download ME:LE and see if I can now get that to launch via Steam. In the meantime, how do i figure out which program is causing the conflict with EA play? Would I use the steps above and turn on the services one by one restarting each time? Or is there a more efficient way?

    Unfortunately no, the only way is trial and error.
    Enable all services and let the startup apps disabled > If the games still work a startup application is the culprit.
    If not you need to disable the services again and enable them one or a few at the time and test.

  • OldHammer75's avatar
    OldHammer75
    New Rookie
    2 years ago
    @holger1405 Thanks so much, I've been going through one by one. I appreciate the help. It's nice to have everything working again.

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