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Anonymous's avatar
Anonymous
7 years ago
Solved

[PC] There is a problem connecting to the server. ME1 authorization issue.

I installed Mass Effect 1 on Friday afternoon, on Windows 7 64 bit (Home Premium, Service Pack 1), using an install disk that uses the 5 authorizations style DRM. Due to personal preference, I'm not ...
  • EA_Mai's avatar
    EA_Mai
    7 years ago
    :D You were fast!

    We made some changes in order to try to fix this issue, but you didn't give us enough time to test it for all the games. 😉

    Glad to hear it's working for you with Need for Speed Undercover! If anyone tries other games, please let us know how it goes!

    Thanks,
    -Mai
Anonymous's avatar
Anonymous
7 years ago

@holger1405  @EA_Archi

Thank you both for responding. Yes, I have installed patch 1.02, the configuration utility crashes without it (existing issue, I remember it happening when I last reinstalled Mass Effect a couple of years back). Yes, the router has been restarted, and I'm on a private home network. I've not had any problems with other games either, Mass Effect 2 installed smoothly and my dlc for it authorized fine (also a non-Origin install, but I don't think ME1 and 2's authorization processes work the same way).

That is my worry, if the authorization servers for the disk version are even still online. However, when there's similar issues happening over with Sims 3 for Mac OS (the same error message, and it seems to have started on Friday, the same day I tried installing Mass Effect) it gives me a little hope there might be some general server oops that can be fixed. That Mass Effect's deauthorization tool also had issues and threw up that error (when it worked fine last week) also makes me hope it's not just things being shut down. That seems to connect most of the time now, but it couldn't for most of Friday, while I was making sure it wasn't just the game having the issue.

I have a friend who has Mass Effect on cd too, so if she has time for it today, I'll ask her to give installing it a try and see if she gets the same error message.

With regards to Origin, I'd like to hold off trying it until it's looking like a last resort and the old authorization method is broken/shut down for sure. My internet connection is slow, and I've some anxiety issues around programs and games updating without my permission, so the less games I have linked to programs like Origin/Steam/etc, the better. Especially a "comfort blanket" game like Mass Effect - once it's got past that first-time launch authorization, it works fine and doesn't need the internet at all, so I can always trust it to start up and not tell me it's updating or something. If things are still looking broken through next week though, I'll give my computer a back-up and try Origin. I'll post if anything changes, either way, thank you for your time 🙂

holger1405's avatar
holger1405
Hero+
7 years ago

@Jocobai

Jocobai wrote:

I have a friend who has Mass Effect on cd too, so if she has time for it today, I'll ask her to give installing it a try and see if she gets the same error message.

That indeed would be a very good test.

@Jocobai wrote:

With regards to Origin, I'd like to hold off trying it until it's looking like a last resort and the old authorization method is broken/shut down for sure. My internet connection is slow, and I've some anxiety issues around programs and games updating without my permission, so the less games I have linked to programs like Origin/Steam/etc, the better. Especially a "comfort blanket" game like Mass Effect - once it's got past that first-time launch authorization, it works fine and doesn't need the internet at all, so I can always trust it to start up and not tell me it's updating or something. If things are still looking broken through next week though, I'll give my computer a back-up and try Origin. I'll post if anything changes, either way, thank you for your time 🙂

Understandable, but you can turn off auto update for the games inside Origin. You also should be able to install from your disk inside Origin as well.

The Origin updates however are mandatory.

  • Anonymous's avatar
    Anonymous
    7 years ago

    @holger1405  Don't think my friend is going to have the time to be on her computer today, but will ask her again if the issue is still around later in the week. And those mandatory Origin updates are exactly why it's a last resort for me sorting this out ☹️ Thinking on it, I might try a Steam install instead if it looks like the authorization servers are shut down/perma broken, stick with the devil I know over installing a whole new program for only one game. I've gotta have done over 50 playthroughs of the first Mass Effect, so it's more than worth the money to rebuy it.

    @edersam2k  Hi there, sorry you've got the same problem. Can you give us some more information about what's going on at your end, to hopefully help EA narrow down what's causing the issue. What operating system are you on, and what method of installation (disk, Origin, Steam)?

    • holger1405's avatar
      holger1405
      Hero+
      7 years ago

      @Jocobai

      As mentioned I also have the game on Steam. For ME1 there is no backside.

      Jocobai wrote:

      I've gotta have done over 50 playthroughs of the first Mass Effect, so it's more than worth the money to rebuy it.

      OK, with that you even beat me.  😃

      But are you not interested in ME3 then? 🤔

      @edersam2k What @Jocobai said.

      You also install from disk?

      If so, is that a Trilogy disk or a original one?

      The error is the same?

      • Anonymous's avatar
        Anonymous
        7 years ago

        Origin version. It's in portuguese, but it' the same error (There is a problem connecting..)

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