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Daxmort's avatar
Daxmort
4 years ago
Solved

"Please connect to Alliance Network / DLC authorization invalid, etc."

EA Support has been ABSOLUTELY WORTHLESS on this, and I cannot stress this enough. I had 4 emails over the course of 3 days, from 4 different people, none of whom were any help, but were all part of ...
  • EA_David's avatar
    EA_David
    4 years ago

    @holger1405 Thanks for flagging to me, yes I'm not sure why that would be asked, we'll look into it. 

    @Daxmort Hey, can you restart your Origin and check again? If everything works now, great, and please let us know. 

    If it doesn't, please DM me and we'll chase up on getting this cleared up. 

Daxmort's avatar
Daxmort
4 years ago

Adding the last email they sent me, too.

I've seen other threads about this issue, and they always say "contact customer support," but I don't know how often these people actually get their issues fixed. It's absolutely unacceptable. If the 'help' they receive is akin to what I got, then I doubt anything ever gets done.

holger1405's avatar
holger1405
Hero+
4 years ago
@Daxmort wrote:
 I'm so angry.

Yes, you are. and I can see why.

But please lets take a step back here, because there is lots of info in your post but not anything about the main problem. 

It seems you can start the game just fine but the problem occurs at DLC authorization/connecting to the Allianz network? 

So the game is in your Origin library and works fine?

Do you use any Mods?

  • Daxmort's avatar
    Daxmort
    4 years ago

    I use no mods. It's been in my Origin library since I registered the key back in 2012.

    There's literally no reason, as far as I know, that it should not be working. I have not done anything with the game other than play it, and the last time I actually played it was in 2015 or so, to play the multiplayer. Since then, it hasn't been on my computer. I wanted to play the multiplayer again--what with ME Legendary's lack of it--and I get those error messages.

    After reading through the forums, it seems like a lot of people have had this issue, and it is *always* on EA's side.

    And yes, this was a clean install, and I've tried turning all DLC on and off, as well as turning them on one at a time. Also tried uninstalling and reinstalling again afterwards. Same issue. Again, exactly the same as others I've seen complain about.

    • holger1405's avatar
      holger1405
      Hero+
      4 years ago

      @Daxmort 

      I was wondering why EA support wanted a proof of purchase from you if the game is that long in your library.

      But there might be proceedings I don't know about or this is a simple misunderstanding.

       @EA_David could you have a look at this please.

    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      4 years ago

      @holger1405 Thanks for flagging to me, yes I'm not sure why that would be asked, we'll look into it. 

      @Daxmort Hey, can you restart your Origin and check again? If everything works now, great, and please let us know. 

      If it doesn't, please DM me and we'll chase up on getting this cleared up. 

      • Daxmort's avatar
        Daxmort
        4 years ago

        Thank you, @EA_David and @holger1405 , that fixed it, it's a relief to see my Geth Infiltrator again. Your help is much appreciated--and was much more straightforward than going through EA support.

        Really, thank you.

    • JustWilhelm's avatar
      JustWilhelm
      4 years ago

      I have the same problem. I haven't directly contacted EA support yet though, so I could do that.

      • holger1405's avatar
        holger1405
        Hero+
        4 years ago

        @JustWilhelm 

        Please try, many support reps know this problem and should be able to help you without the drama @Daxmort had to endure.

        If that don't works let us know.

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