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Mik3QX's avatar
Mik3QX
9 years ago
Solved

Pre order processing

Hello everyone, so about 4 days ago i pre ordered Mass Effect Andromeda, and today i received an email from Origin saying that there was a problem with the purchase, went to my billing history and th...
  • holger1405's avatar
    holger1405
    9 years ago

    @Mik3QX

    EA charge pre-ordered games only very close to release date and they do that for two good reasons.

    1.) The costumer keeps his money until he actually gets a product.

    2.) If they would charge right after pre-order the would have to re-transfer the money for every costumer that change his mind.

Anonymous's avatar
Anonymous
9 years ago

Same happend to to me and i checked my billing information . And it stated there that i had first bought the most expensive version fo mass effect Andromeda . Then I got the same problem 

proceccing failed. So I Bought the standard game instead . 

Upon Closer reveal , I checked the billing of what i have bought . And it seems that I have paid in full for the deluxe version witch I never got to download .

So Origin , U have some money thats mine . Would like to have it back .

please contact me for details . 

Sincerely Kevin William  Jiones " Happy Mass Efffect Andromeda Gamer "

holger1405's avatar
holger1405
Hero+
9 years ago

@starseed83

This is a moderated user help user forum.

If you think there is a payment mistake you need to contact EA support directly.  If you are not from the US change the country in the top right corner.

If you have trouble with the contact attempt look at this guide. 

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