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lythacor3's avatar
lythacor3
Seasoned Rookie
3 years ago

Pre-rendered cutscenes SLOW 10-14FPS full trilogy

Hi! I have contacted EA support via phone, chat, and ticket, but they are all sending me in circles to each other saying "for further support..." so now I'm here hoping for further support. I've bee...
me legendary edition
holger1405's avatar
holger1405
Hero+
3 years ago

@lythacor3 

You said you reset your graphics driver, did you use DDU?

You use the 1660ti, not an eGPU?

    • Hit Windows key and X.
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    • The system will start validating soon. If it throws an error, please list it here.
    • After it reaches 100%, hit Windows key and X again.
    • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator).
    • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    • Post the message you receive at the end of the processes here.
lythacor3's avatar
lythacor3
Seasoned Rookie
3 years ago

@holger1405 

Thank you. I did take these steps.

After this I did a clean boot and launched the game. The videos are still very slow. ☹️

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @lythacor3 

    Did you used DDU for the Graphic driver reinstallation?

    You didn't used an eGPU?

    • lythacor3's avatar
      lythacor3
      Seasoned Rookie
      3 years ago

      @holger1405sorry for delay, I got sick. I do not have an egpu. I did use DDU.

      • holger1405's avatar
        holger1405
        Hero+
        3 years ago

        @lythacor3 

        Try to repair the game.

        (Origin: Game Library > Right-click the game cover > Repair)

        (EA app: My Collection > Click on the three dots on the game cover > Repair)
        (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

        If that don't helps post a new DxDiag please.

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