I recently got a survey which promised me a $20 off for my next purchase at origin. I wanted to buy Mass Effect 3 so i enter the promotion code, which i have from completing the survey, at the check out screen. However, nothing seem to happen as it didn't lower the price for the game so i'm confused about this process.
Did you ordered it through the software or with the website ?
If it's a valid code, it sounds weird.
Are you sure that the code don't have a validity period ?
Normally, it's mentioned as a promotion code for the next order so I suppose there isn't a validity period, but check the email you got from EA and look if there's not one.
If he is really supposed to work, contact the EA support and ask them directly what's going on with your code and give them the code.
https://help.ea.com/contact-us
Change the Country: Select at the bottom on the right "Country selector", and choose "United States".
Select:
-Product: Mass effect
-Category: Billing/Purchasing
-Plateform: PC
Click on the Live chat.
