[PS] Mass Effect Andromeda - Deep space explorer armor missing

@jeebz02 That one then becomes a console or PSN issue. The purchases made on the console are linked to the console account, not the EA account. Your EA account is there for you to log into the server. The entitlements from the game and content are linked to Sony so any access for downloads comes through from the PSN ID that made the purchase. The only other issue that would affect this would be if another account made the purchase, and the account being used is game-sharing. 

There are only a handful of ways to get that downloaded.

Directly from the library

Search it on the PS Store
Download it from the PS app

Log into the PS store on a web page and send it to the console

Once these are ruled out, and the account you are logged into is the one that purchased it, you can try the following but it comes down to the entitlements linked to the PS account.

• Manage your downloadable content (DLC) on PlayStation
• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates
• Restore Licence