Community Manager@jeebz02 That one then becomes a console or PSN issue. The purchases made on the console are linked to the console account, not the EA account. Your EA account is there for you to log into the server. The entitlements from the game and content are linked to Sony so any access for downloads comes through from the PSN ID that made the purchase. The only other issue that would affect this would be if another account made the purchase, and the account being used is game-sharing.
There are only a handful of ways to get that downloaded.
Directly from the library
Search it on the PS Store
Download it from the PS app
Log into the PS store on a web page and send it to the console
Once these are ruled out, and the account you are logged into is the one that purchased it, you can try the following but it comes down to the entitlements linked to the PS account.
Thank you for taking time to help me
Community Manager@jeebz02 I have the deluxe upgrade which includes it. That was for those who didn't pre order. However, the version on there now like the recruit DE version and the DE version now include it, so the pre-order download would be redundant from what the studio said. If you did get that version it should include it. The message I previously posted is directly from them. They tested it out and found it to be in there as well. So you shouldn't need that pre order at all. And I am not seeing it in the download history or the store either. The only ones who can remove that are Sony. If it isn't there its been removed but that should not matter at this point.
Thanks. I will contact them again i actually got the dlc on my dad Xbox and my pc which shows that the edition works. So good news is I can play it i just need to get this fix on PlayStation
You really have been a big help because now I know what to say to PlayStation and hopefully they can give me a fix
What your favorite game
Were you able to download the deluxe upgrade on the PlayStation store
Community Manager@jeebz02 Hey, so no i am not able to see the pre order part but from what the studio told me from my previous post, that should not matter as all that should be in the version of the game you have.
The issue here is no one here can modify that because it is a console version. Those entitlements are added with Sony not EA. When the game is installed, and all available add ons are installed, that specific armor has no issues. I tested it on my PS5 and PS4. both were pre orders but no longer have that pre order download for me. Only a deluxe edition content downloads.
If that isn't happening, a full reinstall of the game would be needed, and then you check and make sure no other add ons are available to install in the PS store, or your library. Everyone who has tested it has been able to access it.
Community Manager@jeebz02 Out of the ME series, ME2 would be my favorite. I am playing the trilogy again actually just to run through on some achievements I don't have.
Thank you so much. I will talk to sony. I bought the deluxe recruit edition digital the only add on that downloads is the deluxe edition content and when I go to the PlayStation store the deluxe edition upgrade says unavailable because I own it so I’m not sure why having this issue with the game. I really enjoy the game.
Same. I think the story telling was excellent and the choices felt like they mattered. Have you played Star Wars fallen order and Survivor?
