[PS] Mass Effect Andromeda - Deep space explorer armor missing

I think it might be PlayStation problem so I will contact them see if they can fix the issue 

@jeebz02 Yesterday i looked it up on my PS5 and tried to test it myself but I didn't download the deluxe edition itself. Everything showed up for me so that is a harder one. 

Have you tested a new save to see if it is the save file just in case? 

I will give it a shot and let you know what happens 

Hey, Initiatives!

I reached out regarding some players setting up threads on the Deep Space Explorer pack not downloading or showing up in the game. This content is working and was tested to confirm. Below is the info I have for you!

First, the armor is not part of the deluxe version. Owning the deluxe version entitles accounts to download the pre-order DLC. 

Note: with consoles (and some PC games) there are different versions of a game that apply different console entitlements to your console account.

• Standard Edition
• Deluxe Edition
• Deluxe Recruit Edition
• Other various versions

This pre-order DLC has to be installed separately from the Deluxe version. If only the Deluxe Edition DLC is installed the armor will be missing. Players can access this in the Game Content DLC management on the PlayStation. 

If the content does not appear after the restart when the game is fully installed (this causes many issues) the DLCs might need to be installed again and the licenses have to be restored on the PlayStation (then the installation is damaged or the local entitlements are missing). Having version A works differently than version B on your console.

As the Pre-order content is a separate download and should be included in other versions of the game, there should be no conflicts to combine it with any existing version of the game. 

Cheers!

Thank you so much. That so helpful I bought the deluxe recruit edition but the pre order dlc never installed i think that I need to talk to PlayStation because i think my game missing the content but that so helpful 

@jeebz02  It is possible. As PS entitlements are different than PC, we only see you accessed it. We don't see what you should have or what you are supposed to have. Sony has to review that one.

I can send you a picture of the game I bought if that would help 

@jeebz02 That would be something to discuss with Sony, if the above steps don't work!

Thank you for all your help have a great day 

@jeebz02 You are most welcome!