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Anonymous's avatar
Anonymous
13 years ago
Solved

[PS3] Normandy Elevator Freeze

the game repeatedly freezes on the normandy elevator. The freeze occurs when trying to go to the crew quarters, engineering, or the docking bay. I recently purchased both From Ashes and Leviathan. I ...
  • EA_Spectre's avatar
    EA_Spectre
    13 years ago

    Hi bidet209,

    Have you already tried to clear the Game Data utility for Mass Effect 3?

    To do that go to the XMB and the Game menu. Scroll up to Game Data Utility and find Mass Effect 3. Please make sure that you really go to the Game Data Utility and not the Saved Data. You cannot restore a saved game once you deleted it.

    Delete the Game Data Utility info for ME3 and restart the console. You can redownload the DLC via Account management – Transaction History – Download List. Redownload all DLC for ME3 including the Online Pass. Once done, restart ME3 and you’ll be prompted to re-update.

    Please let us know if that helped.

    Thanks,

    Ursula

EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
13 years ago

Hi bidet209,

Have you already tried to clear the Game Data utility for Mass Effect 3?

To do that go to the XMB and the Game menu. Scroll up to Game Data Utility and find Mass Effect 3. Please make sure that you really go to the Game Data Utility and not the Saved Data. You cannot restore a saved game once you deleted it.

Delete the Game Data Utility info for ME3 and restart the console. You can redownload the DLC via Account management – Transaction History – Download List. Redownload all DLC for ME3 including the Online Pass. Once done, restart ME3 and you’ll be prompted to re-update.

Please let us know if that helped.

Thanks,

Ursula

freakshowdisco's avatar
freakshowdisco
10 years ago
I'm having this same problem, got to the point in the game where you leave the citadel for the first time and when I'm on the Normandy every time I try and use the elevator it just freezes a blank screen comes up and after about five minutes I get a error message saying something about a disk error. I've played this same copy of mass effect all the way through before with no problems at all and now I'm playing with an imported Shepard and I can't get past this freezing. I don't have any dlc and I have tried deleting my game file, restarting my PS3 and re downloading but I still have the same problem.

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