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BomberBrew's avatar
BomberBrew
5 years ago
Solved

PS5 - Cannot complete install from PS4 disc.

While installing Mass Effect Andromeda (PS4) on disc to the PS5, the game won't install past the minimum amount for “data needed to start playing”. The disc stops moving and won’t go any further and complete. I get an error message stating something went wrong (Code: CE-100005-6), “Cannot download or copy”. I am able to play the game up to the point where I have to board my ship for the first time, at which point it says I have to wait until I fully install the game.

I have already tried all the recommended fixes for CE-100005-6; clean the disc, renew licenses, rebuilt database, reinstall, and factory reset.


Is there anything I can do to fix this I haven’t tried?

  • holger1405's avatar
    holger1405
    5 years ago

    @BomberBrew 

    I would suggest contacting PS support, this seems to be a technical problem of the PS5 and not a game problem.

5 Replies

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @BomberBrew 

    I would suggest contacting PS support, this seems to be a technical problem of the PS5 and not a game problem.

  • BomberBrew's avatar
    BomberBrew
    5 years ago

    Thank you for the reply. I have also left a post with them.

    Unfortunately they don’t have the same accessibility to discuss issues in an open forum.

    Hopefully they respond. I will follow up here if they do.

  • Deviousboi101's avatar
    Deviousboi101
    3 years ago

    Was it fixed? If it was how did you solve it because I just got my PS5 and i'm trying to load my ps4 games into it and i'm getting the same code.

  • BomberBrew's avatar
    BomberBrew
    3 years ago

    Unfortunately no helpful responses. I gave up on finishing the game. Will try to reinstall once I run out of other games to play. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with Mass Effect: Andromeda, please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

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