Forum Discussion

BamBizzle23's avatar
BamBizzle23
13 years ago
Solved

Purchased Game Not Appearing in Origin

Hi! I purchased Mass Effect 3 for digital download yesterday and received cofirmation of my order. When I now open Origin and try to find the game to then download it, there's nothing there. Any su...
  • Anonymous's avatar
    Anonymous
    13 years ago

    It's possible. If that is the case though, you would need to contact EA customer service and explain what is going on.

Anonymous's avatar
Anonymous
13 years ago

In Origin, click the Refresh button (to the left of "Show Games" in the "My games" tab)

Check that you are in "Show all games" (check hidden to make sure it's not in there as well)

BamBizzle23's avatar
BamBizzle23
13 years ago

I don't have an option to show games. If I clikc on my games I get two options, Origin Store and Free Games.

  • Anonymous's avatar
    Anonymous
    13 years ago

    Have you received a product code and redeemed it in Origin yet?

    • BamBizzle23's avatar
      BamBizzle23
      13 years ago

      All I received was an order number, no product code has been sent.

      • Anonymous's avatar
        Anonymous
        13 years ago

        I'd advise contacting whoever you purchased the game from to request the Product code.

        Where did you purchase the game from?

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,148 PostsLatest Activity: 2 days ago