Forum Discussion

Re: Can't Access Mass Effect Andromeda Apex HQ

@milhistorian 

If you are on a iOS device the app is discontinued and no longer usable downloadable from the app store. It will work (again?) if you still have it installed.
On Android it might still work, there are some reports, but I can't test that having an iPhone myself.

12 Replies

  • milhistorian's avatar
    milhistorian
    Not applicable
    2 years ago

    I'm on an Android. 

    Did EA make any kind of announcement that they were discontinuing the app?

  • mcsupersport's avatar
    mcsupersport
    Hero+
    2 years ago

    I just tried it on Android, and it didn't work.  I couldn't find the app in the general store, but found it in my previous apps.  It installed but didn't work to sign in, so I assume that it has been disabled as old and out of date.

  • milhistorian's avatar
    milhistorian
    Not applicable
    2 years ago

    Can't say that I'm surprised, it's seven or eight years old and an app for a game that isn't crazy popular, but it would have been nice to get an announcement of some kind.

    Oh well.

    Thanks, y'all.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @milhistorian, I brought this up with the team about it being removed. I don't see an official announcement on it being removed, but it has been from my previous discussions with them on it. I requested that it be pushed out, so that would be up to them when that happens.

  • theymademedothi's avatar
    theymademedothi
    Not applicable
    1 year ago

    It was still working for me on one iOS device until today. Can’t get past the login screen now. Looks like it might be done for. I’ll miss it, I’ve been logging it at least 2x per day for years.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @theymademedothis Were you able to download it from the iOS store? The last time I looked, it was not showing up on iOS.

  • kakliosaur's avatar
    kakliosaur
    Not applicable
    1 year ago
    @EA_Shepard This isn’t so- other people with iOS can use it. If it was due to app fully dying this wouldn’t be.

    Oh and BTW- can they do something about changing my EA board language to Spanish?

    Que passa!!
  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @kakliosaur 

    I tested after I read the post from @theymademedothis and I was also able to log in and use the app yesterday.

    This was not possible at the date OP made its post and also not some time before that as I tested it multiple times.

    The app is still discontinued in the App Store, you can't get it for iOS devices anymore.

    Also, you can edit your posts by clicking the dot menu on the right side of the post, no need to spam the forum with multiple posts about the same issue, thank you. 

  • XenoSynthetic's avatar
    XenoSynthetic
    Not applicable
    1 year ago

    It's been a month now with no success on my end. What did you do differently? I've tried multiple devices and even changing my login info. I can still play the game, but relied on the mobile app for checking the status of my Apex strike teams, and the latest store items and prestige challenges.

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