Re: Can't find where to purchase Genesis: 2
@Vreskot34; Sounds like you'll have to contact a Game Advisor. They are the only ones who can assist with entitlements. They should be able to get this sorted fro you.
You can reach them at help.ea.com/contact-us.
Choose the "Contact Us" or "Chat" option (not "AHQ", you've already done that.)
Pro Tips:
1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.
4. Be willing to try again. Sometimes the first (or second) Advisor isn't... successful.
Good Luck! 🤓