Forum Discussion

Re: Can't find where to purchase Genesis: 2

@Vreskot34;  Sounds like you'll have to contact a Game Advisor. They are the only ones who can assist with entitlements.  They should be able to get this sorted fro you.

You can reach them at help.ea.com/contact-us.

Choose the "Contact Us" or "Chat" option (not "AHQ", you've already done that.)

Pro Tips:
1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.
4. Be willing to try again. Sometimes the first (or second) Advisor isn't... successful.

Good Luck!  🤓

5 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hey everyone! 🙂

    @snailiferone Sorry to bother you after a few months, but I would like to know if you still have a problem with accessing Genesis 2 DLC? Many thanks for answering! 


    @Korone609 Do you plan to purchase Genesis 2 or you already own it, but cannot launch it? 🤭


    @Vreskot34 Mass Effect 3 Digital Deluxe Edition unfortunately doesn't include Genesis 2 DLC 😳 It does include Mass Effect: Conviction comic tho. Are you sure that you've had access to Genesis 2 before? Could you check if it's been purchased by you in 2015 in your order history on Origin? Thanks!

    /Ataashi

  • Korone609's avatar
    Korone609
    8 years ago
    I plan to purchase it. It does not appear in extra content or anywhere else I have thought to check. The only place I can find it is in my wishlist, where it says that the title is no longer available and takes me to an error message if I follow the link.
  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Thanks for confirmation @Korone609

    Like it was mentioned before, Mass Effect Genesis 2 digital comic is available ONLY as a part of the DLC bundle at the moment 😞 I have no news if this particular DLC will be  available to purchase separately again. I will update this thread once I get any news about this.

    /Ataashi

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hi everyone!

    I'm bringing some good news! 😃

    Genesis 2 is now purchasable separately in Origin Store. Just check out the Extra Content tab for Mass Effect 3 in your library 🙂

    /Ataashi

  • Korone609's avatar
    Korone609
    8 years ago
    Thank You.
    It when I first noticed it had disappeared, it was because I was because I was about to buy it after seeing it earlier that week. Means a lot to us fans to have it available again.

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