Re: Can't import my ME character in xbox one

Are the saves downloaded to your Xbox One? If not that may be the case. If you don't have them installed on the Xbox One then there's a few steps to get them with ease.
-Open a 360 on the Xbox One (doesn't matter which one but ME3 might as well be it).
-Bring up the Xbox 360 guide, NOT the Xbox One guide.
-Select "Manage Storage" on the guide.
-Go to saved games and look for ME2 and press the X button to sync the save.

This should help import your Shepard from ME2 to ME3. Do note that due to the way ME1 handles the export save, this will NOT work to get a ME1 Shepard into ME2 since ME2 can only import Shepards that are on the same console that you finished ME1.