Re: Mass Effect 3 - Collectors Edition (PC) - Online Pass/DLC Problem

Had the exact same issue, here is what I did:

I've had exactly the same issues as a Collector's Edition owner. One day, my Online Pass stopped working and I contacted EA Live chat three times to get it resolved. The last advisor was really helpful (all were polite, though) and issued a new Online Pass. But one for the Standard Edition. As others have mentioned there is an Online Pass for the Standard Edition and a different one for the Collector's Edition named Online Pass (N7 Collector's Edition). You can look up which one is registered to your account on the BioWare Social Network under your registered game content.

Once I had the Online Pass for the Standard Edition I kept getting an Authorization Error stating my "Collector's Edition Online Pass Entitlement" could not be authorized. See a screenshot here. Nonetheless I could play Multiplayer and all Single Player content (including all DLCs like From Ashes, Leviathan, Omega etc), so this was only a minor glitch, nothing that prevented me from playing anything at all.

After hearing good things about the EA Twitter Support I contacted them referring to my case number that got created when I contacted Live Chat and attached the screenshot and within minutes they came back to me and issued an Online Pass (N7 Collector's Edition). Yet, this lead to another problem which many of you also had, "From Ashes" suddenly wasn't authorized anymore, see screenshot. So I contacted Twitter support again and in under 5 minutes, they registered "From Ashes" to my account again and now I have no more errors when starting ME3.

Solution:

So my advice is - try Twitter Support under @AskEASupport during their work hours (Mo-Fr 9AM - 6PM CST), state your case number and if possible a screenshot of your error and in my case they resolved it in minutes. If you don't have twitter and don't want to create an account to contact them, try your luck with an advisor from Live Chat and say you need an Online Pass that fits your game-version (standard or N7 Collector's Edition) and if you're a CE owner tell them to register From Ashes as well since this seems to get de-authorized when they issue a new CE Online Pass. Good luck!