Re: Mass Effect 3 crashes on start

@Xqxmeplx

Ok, this is complicated.

You said that you tried the suggestions out of the other threads, did you run SFC /scannow?

Also apply beta updates in Origin and restart the client. 

@holger1405

Did both, nothing changed. How can this even be, seriously

@Xqxmeplx

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@Xqxmeplx wrote:

How can this even be, seriously

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I don't know yet.

What did SFC /scannow tell you after it was done?

@holger1405

"Windows Resource Protection did not find any integrity violations"

@Xqxmeplx

Of course the only message I wasn't expecting.... 😕

The error message in the reliability monitor and the DxDiag contains a access violation code. In very simple terms that means that the ME3 is trying to access memory areas it shouldn't access. 

When exactly did Windows Installed the Anniversary update?

Disable the Xbox app by changing the DWORDs in regedit like this:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\GameDVR
AppCaptureEnabled (DWORD) = 0

HKEY_CURRENT_USER\System\GameConfigStore
GameDVR_Enabled (DWORD) = 0

You said you reinstalled ME3, did you tried the game before installing the DLCs?

@holger1405

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@holger1405 wrote:

@Xqxmeplx

When exactly did Windows Installed the Anniversary update?

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I have no clue, but since I reset my whole system on the 5th, I guess it would be the 5th or 6th of October.

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@holger1405 wrote:

@Xqxmeplx

  

Disable the Xbox app by changing the DWORDs in regedit like this:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\GameDVR
AppCaptureEnabled (DWORD) = 0

HKEY_CURRENT_USER\System\GameConfigStore
GameDVR_Enabled (DWORD) = 0

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I did not find the first DWORD, changed the second one tho. Without success.

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@holger1405 wrote:

@Xqxmeplx

You said you reinstalled ME3, did you tried the game before installing the DLCs?

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No, doing this right now!

Edit: It did not help...

@holger1405

I know this is not an easy question, but do you have any idea on how probable it is to find a solution in this case? I'm considering to completely reset my rig, which should of course settle the problem. If not, the issue is hardware related. I would gain certainty either way. Until now I only did a system restoration.

This way we would, well, bypass the problem. Since all attempts until now where futile, my hopes of resolving it this way rapidly diminish. It would be extra work of course, but I think it would be the fastest way.

Edit 2: I just tested Mass Effect 1 & 2 just in case. They both work without flaws.

I also ran a full Antivir check. It did find a few things, but nothing related to our issue.

@Xqxmeplx

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@Holger1405

I know this is not an easy question, but do you have any idea on how probable it is to find a solution in this case? I'm considering to completely reset my rig, which should of course settle the problem. If not, the issue is hardware related. I would gain certainty either way. Until now I only did a system restoration.

This way we would, well, bypass the problem. Since all attempts until now where futile, my hopes of resolving it this way rapidly diminish. It would be extra work of course, but I think it would be the fastest way.

Edit 2: I just tested Mass Effect 1 & 2 just in case. They both work without flaws.

I also ran a full Antivir check. It did find a few things, but nothing related to our issue.

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Well, there should have been an easy solution to this problem, reinstalling the VC++ runtimes. That this did not worked and the fact that you found viruses on your machine makes a fresh installation of Windows imho the best course of action. 

Please let us know how it goes.

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@holger1405 wrote:

@Xqxmeplx

Well, there should have been an easy solution to this problem, reinstalling the VC++ runtimes. That this did not worked and the fact that you found viruses on your machine makes a fresh installation of Windows imho the best course of action. 

Please let us know how it goes.

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Just to clarify: I did not find any viruses or trojans in my rig. The "infected" files were Bots (not for ME3, trust me) and cracks for various programs. I got rid of them just in case, but I doubt they had any impact on my system. 

I'll delete all VC++ runtimes again and reinstall them. I suppose this will be my last resort.

@Xqxmeplx

I doupt that a reinstall of the VC++ runtimes will help this time, but trying can't hurt.

If a complete fresh insolation is complicated for you, you could try a Repair Install. 

Here are some additional guides: https://www.deskmodder.de/wiki/index.php/Windows_10_reparieren_wiederherstellen_mit_DISM_Inplace_Upgrade_und_vielen_weiteren_Varianten

@holger1405

Alright, I did it all.

Not working after Repair Install. Not working after Fresh Install aswell. I'm officially speechless.

I could consider formatting all my other HDDs, but would this make any sense? Everything with connections to my system runs over my SSD, which I just completely cleared. I guess no more Mass Effect 3 for me. 😢 I'm buying a new rig after Christmas, so it's not too bad.

By the way I have no indication whatsoever that there is a problem with my hardware. Device Manager tells me everything is fine, and all other games keep running fine.

I guess I'll try some "desperate measures" while watching football, but not gonna invest too much after this.

If you happen to have any new ideas I'd be glad. If not, I have to thank you deeply for all the suggestions and work.

@Xqxmeplx

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Xqzmeplz wrote:

I guess I'll try some "desperate measures" while watching football, but not gonna invest too much after this.

If you happen to have any new ideas I'd be glad. If not, I have to thank you deeply for all the suggestions and work.

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Well, at least we won. 😉

This is really strange. (and a bummer)

A Hardware issue is the only thing left to consider. 

Christmas is not far, still if you want to investigate further let me know. There are programs who give a better insight into a PC than a DXDiag can. But it would be at least a little time consuming. 

You're welcome, it wasn't a big deal.

@holger1405

Is there by any chance a method to determine which part of the hardware is responsible for that?

@Xqxmeplx

- Download Speccy.
- Install
- reboot
- Run Speccy > top left corner "File" > Publish Snapshot > Post the link.

Don't use "Saved Snapshot". There are private information in there that are removed in Publish Snapshot.

@holger1405

http://speccy.piriform.com/results/rbF5jGQtOCrB320JAySci8o

@Xqxmeplx

Well, there is nothing in there that would explain the Problem right away.

Did you used CCleaner on that new OS already? (especially the registry cleaning funktion?)

I strongly advise against using "FreeDriverScout" or similar software. I see people "updating" themselves into problems all the time and Windows is quite good on its own regarding driver updates by now. Besides that, is it unnecessary to update drivers on a flawless working machine. The graphic driver is an exception, but even here I would only update if you have a good reason too.

Never change a running system is still a very good idea. 

The Voltage readings are so far off that they must be wrong, that is nothing unusual with software readings.

I would deactivate this tree services: (If you have an xbox disable them for testing purpose.)

Stopped: Xbox Live Authentifizierungs-Manager
Stopped: Xbox Live-Netzwerkservice
Stopped: Xbox Live-Spiele speichern

On what Hard disk is ME3 installed? If not at C: you could try to install it to C: to test.

If you do that just install the main game without DLCs and test.

 

@holger1405

@holger1405 wrote:

@Xqxmeplx

Well, there is nothing in there that would explain the Problem right away.

Did you used CCleaner on that new OS already? (especially the registry cleaning funktion?)

  

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I believe I did not, but I tried it on both previous versions of my system. I have not made any bad experiences with CCleaner so far, as long as you don't blindly use every function it offers.

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@holger1405 wrote:

@Xqxmeplx

  

I strongly advise against using "FreeDriverScout" or similar software. I see people "updating" themselves into problems all the time and Windows is quite good on its own regarding driver updates by now. Besides that, is it unnecessary to update drivers on a flawless working machine. The graphic driver is an exception, but even here I would only update if you have a good reason too.

Never change a running system is still a very good idea. 

  

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Yeah, never change a running system is usually my approach, too. But, since my rig did not work without flaws, I decided to give it a check. I deinstalled the program as soon as my drivers were up to date, don't worry. I'm always quite vigilant when it comes to those programs.

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@holger1405 wrote:

@Xqxmeplx

  

I would deactivate this tree services: (If you have an xbox disable them for testing purpose.)

Stopped: Xbox Live Authentifizierungs-Manager
Stopped: Xbox Live-Netzwerkservice
Stopped: Xbox Live-Spiele speichern

  

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Done!

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@holger1405 wrote:

@Xqxmeplx

  

On what Hard disk is ME3 installed? If not at C: you could try to install it to C: to test.

If you do that just install the main game without DLCs and test.

 

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I've had it on my other HDD, since my SSD (= C🙂 is only 128 GB. I moved and reinstalled it to C: after the fresh install tho. 

Would it make any sense to install ME3 from the disc? I own the ME-Trilogy.

EDIT: Oh my lord. I installed ME3 via disc, internet unplugged, and it is working. I'm literally afraid of installing the DLCs... But well, it's something!

@Xqxmeplx

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EDIT: Oh my lord. I installed ME3 via disc, internet unplugged, and it is working. I'm literally afraid of installing the DLCs... But well, it's something!

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That is a start, Install all DLCs except retaliation!

@holger1405

I believe I have found the culprit by now. I installed all DLCs (prior to your post), and the game worked like it used to. Then I reenabled cloud syncing. That's when the msvcr90.dll issue came back. After deleting all files out of C:\Users\user\Documents\BioWare, it worked again.

So right now, I can play Multiplayer again (which was my primary concern), but lost all my campaign saves. Since I don't plan to replay it anytime soon, that is not that much of a problem.

Any ideas on this matter?

@holger1405

Don't know which step it was exactly, but I got my saves back.

Thank you again for everything.  Right now everything works like it used to. 

Keep up the great work!

@Xqxmeplx

I will. 🙂 You're welcome, and thanks for the XP.