EA_Shepard
Community Manager
3 years agoRe: Mass Effect Andromeda Not Launching Through The EA App
@OgbmY1 Thanks for attaching all of that. By looking at the files, the following is what I would run through first even if you believe they are all up to date, your DXDiag shows very out-of-date drivers
- Check for Windows and GPU updates
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
-
Download and update DirectX
- Try the NVIDIA PhysX Legacy System
- Restart the PC
These are the most important ones you want to start with. The main thing is to make sure that Windows and your GPU have the most up-to-date fresh drivers, Black screens typically come down to CPU, GPU, and RAM issues.