Re: 'Pinnacle Station' & 'Bring Down The Sky' Steam Version of ME

EA's support team was not very helpful on this issue I'm afraid...  I was asked the same questions repeatedly that I'd all ready given answers to and gave up after two separate conversations...  Steam support, thankfully, was very helpful and were able to provide me with a key to solve my problem...  treating your customers as if they're trying to steal from you isn't very good business practice...  when I provided them with the key that Steam was kind enough to give to me they tried to tell me that it was "not consumed" lol, eventhough I have to add it to my registry literally everytime that I launch MASS Effect now...  don't know what your game is here EA, but I'm NOT buying the new re-master...  I'm happy with all of the DLC + games that I've purchased from you over the years...  do you think that you could have the courtesy to not remove the keys for things that I've all ready paid top dollar for?...  Sincerely...:-)

Hi @Arkham9,

I'm sorry to hear that, I'll be sure to have a look to see what happened. 

I do have some additional questions for you to check why this is happening and to check if there's an issue with transferring codes to Steam. 

• Did you have both Mass Effect 1 and the DLC on your EA account?
• Did you link the EA account, with the game and DLC, to Steam?
• Where did you get the DLC, was it via this page and did you consume the code in the article on your EA account or on your Steam account?

I'll also have a look around to see if there are multiple reports about issues with the ME1 DLC and transferring the data over to Steam. 

@Kenny32673 Agreed, it should be a painless transfer that's easy to do. Would you happen to have a link to the guide on Steam so that I can look into it?

@EA_Jasonhttps://steamcommunity.com/sharedfiles/filedetails/?id=519913125&tscn=1612973522

Note that this guide was before the key issue, which has just caused more problems.

Hi Jason,

I have the exact same problem as the OP. To answer your questions, I don't know if I have ME1 on my EA account (probably not), I don't have my EA account linked with the game on Steam (I tried, but the manual available on the internet doesn't seem to work) and I got both DLCs via official page you've linked. I can start the installation, but I get "Failed instalation" message almost instantly.

I'll add that I used to have both DLCs installed and working on my Steam version in the past, but I've uninstalled and reinstalled the game in the meantime. Now I cannot access my save files, because it says, that I require DLCs, which I can't install.

@EA_JasonAs you can see above EA have completely broken things for Steam users. Also many users are reporting that EA customer support are being stupidly awkward and are expecting people to be able to provide Steam emails (which could be from anything up to 13 years ago) to prove ownership in order to get their key?

That is not even remotely realisitic and a screenshot from their purchase history showing the transaction should be enough surely?

yes...  I have to change it every time I play the game now...:-)

@arc-dash 

You can save the changed Registry key to your Desktop.

This way you can change it per simple double klick before you start the game. 

you have to change it AFTER you start the game but BEFORE you "press any key" to enter the Main Menu...:-)

---

@EA_Jason wrote:

Hi @Arkham9,

I'm sorry to hear that, I'll be sure to have a look to see what happened. 

I do have some additional questions for you to check why this is happening and to check if there's an issue with transferring codes to Steam. 

• Did you have both Mass Effect 1 and the DLC on your EA account?
• Did you link the EA account, with the game and DLC, to Steam?
• Where did you get the DLC, was it via this page and did you consume the code in the article on your EA account or on your Steam account?

I'll also have a look around to see if there are multiple reports about issues with the ME1 DLC and transferring the data over to Steam. 

@Kenny32673 Agreed, it should be a painless transfer that's easy to do. Would you happen to have a link to the guide on Steam so that I can look into it?

---

There isn't really much to ask users (on top of accounts having nothing to do with ME1)

https://steamdb.info/changelist/10666889/

It was EA to remove the cd keys from the game, and that directly breaks the dlcs.

I am also having the same problem. I bought these games when they were current which was ages ago & I bought them through Steam. I bought the DLCs over time from EA & from Steam and throughout the years as well. Do you really expect me to keep proof of purchases that long? Do YOU keep proofs of purchases that long??


I tried to find the DLCs to install them again but PC isn't listed as an available platform on your official website???
Specifically Normandy Crash Site, Zaeed, Firewalker Mission Pack, Kasumi, Overlord, Lair of the Shadow Broker & Arrival.

This is just ridiculous & a mess.

I legitimately bought these DLCs years ago and you've essentially STOLEN them back from me. This is despicable & outrageous.

---

I tried to find the DLCs to install them again but PC isn't listed as an available platform on your official website???
Specifically Normandy Crash Site, Zaeed, Firewalker Mission Pack, Kasumi, Overlord, Lair of the Shadow Broker & Arrival.

---

They are all ME2 dlcs, and this is the ME1 forum.

And they are also all available on the same website they were always in for the past half decade.

---

@pigosso wrote:

---

I tried to find the DLCs to install them again but PC isn't listed as an available platform on your official website???
Specifically Normandy Crash Site, Zaeed, Firewalker Mission Pack, Kasumi, Overlord, Lair of the Shadow Broker & Arrival.

---

They are all ME2 dlcs, and this is the ME1 forum.

And they are also all available on the same website they were always in for the past half decade.

---

Im aware this is the ME1 forums. I was brought here through other people linking it about the same issues Im experiencing across all my ME games.
The website I went to do download the DLCs was the EA website. I stated that when I said "your official website".