Forum Discussion

Hero+

Re: Update deletes my launcher (June 7th)

@MetroWinter A number of antivirus programs block Sims 4 by default these days. Sophos is the biggest offender, and it affects the MELE too, but others include Avast and AVG, Bullguard, McAfee... I'm probably forgetting a few. Point is, if you run a third-party antivirus, try disabling it and then repairing: the repair would put back any files the antivirus quarantined. With Sophos, you might have to take additional steps, as described here for Sims 4:

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#sophos

1 Reply

MetroWinter
4 years ago
@puzzlezaddict You are a hero! I actually use Sophos. Because I already added exceptions for real-time scans through the web interface, I thought that this would be enough. I didn't even know that you could add local exceptions until you sent the link.

I was kinda worried, because nothing showed up in the interface when I added the launcher.exe as an exception (but Origin.exe showed up normally). I didn't get an error message either, however, so I just pulled through.

After 50 hours and 90% through ME2, I finally saw the Legendary Edition Launcher for the first time. It is beautiful!

And to think that I spend 3 hours today chatting and talking to the poor EA customer service...