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MetroWinter's avatar
MetroWinter
4 years ago
Solved

Update deletes my launcher (June 7th)

I had to use the custom launcher from Nexus to be able to play at all, but kept a backup version of the original launcher.exe. For the update, I deleted the custom .exe and put the original back in ...
me legendary edition
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @MetroWinter  A number of antivirus programs block Sims 4 by default these days.  Sophos is the biggest offender, and it affects the MELE too, but others include Avast and AVG, Bullguard, McAfee... I'm probably forgetting a few.  Point is, if you run a third-party antivirus, try disabling it and then repairing: the repair would put back any files the antivirus quarantined.  With Sophos, you might have to take additional steps, as described here for Sims 4:

    https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#sophos

MetroWinter's avatar
MetroWinter
4 years ago
@holger1405 Thanks for your answer. Sadly, this didn't do it for me either. I also found out that Sims 4 has the same problem. Other games, however, such as Titanfall 1 +2, seem to work normally.
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@MetroWinter  A number of antivirus programs block Sims 4 by default these days.  Sophos is the biggest offender, and it affects the MELE too, but others include Avast and AVG, Bullguard, McAfee... I'm probably forgetting a few.  Point is, if you run a third-party antivirus, try disabling it and then repairing: the repair would put back any files the antivirus quarantined.  With Sophos, you might have to take additional steps, as described here for Sims 4:

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#sophos

  • MetroWinter's avatar
    MetroWinter
    4 years ago
    @puzzlezaddict You are a hero! I actually use Sophos. Because I already added exceptions for real-time scans through the web interface, I thought that this would be enough. I didn't even know that you could add local exceptions until you sent the link.

    I was kinda worried, because nothing showed up in the interface when I added the launcher.exe as an exception (but Origin.exe showed up normally). I didn't get an error message either, however, so I just pulled through.

    After 50 hours and 90% through ME2, I finally saw the Legendary Edition Launcher for the first time. It is beautiful!

    And to think that I spend 3 hours today chatting and talking to the poor EA customer service...

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