Forum Discussion

KoJotP's avatar
KoJotP
13 years ago
Solved

redeem/purchase online pass [edit: partially fixed but as following causing problems with From Ashes DLC]

Hello It's not a first time this happens, hopefully the last. I am unable to use Multiplayer feature of the game. I play on PC, purchased the game at pre-order through, purchased all the DLC, I have...
  • EA_Spectre's avatar
    EA_Spectre
    13 years ago

    Hi kojotp,

    Can you please open a new thread for your issue with the From Ashes DLC? Perhaps other players had a similar issue, but they will not "see" you as the thread still says "redeem/purchase online pass" in the title.

    Btw. if you don't hear back from our Game Advisors within this week, send me a PM.

    Thanks,

    Ursula

Anonymous's avatar
Anonymous
13 years ago

I have the same issue.
Contacted EA Support through live chat.

They asked me if I had troubleshooted the issue.

After sufficiently describing the steps I had tried, the tech said the issue needed to be forwarded to Senior Support and they would contact me via email.

After one week, and no email, I contacted EA Support again and they said the issues was still open and offered me a 15% discount for the origin store.

Another week has passed and no email and I still get the Onlines pass button when I log in.

I'd like to know if anyone else has this isaue and has gotten it resolved.

1ago's avatar
1ago
13 years ago

I had the same happen to me not even a week ago - just try EA Live Chat again and insist they issue a new Online Pass. I finally got a new one after three tries with different advisors (the first one also forwarded it to their "experts" never to be heard from again)

It's already been discussed in detail here

  • KoJotP's avatar
    KoJotP
    13 years ago

    I figured out that the problem lies in authorisation of my code in EA database. They've lost it once already - when Op. Shieldwall was up and they screwed the pooch big time with lots of people being unable to connect for 2 days when they [Comment Removed - Admin.] their own database granting packs improperly, trying to fix it and messing up. I'm sure I wasn't banned, never did anything bannable and lately I'm only playing during operations - the only thing that could cause this recently was me using their own solution to other problem - with Op. Resurgence not registering properly. Probably that's when my code got unregistered. Well now it does while the whole game does not. 

    Anyways - I wan't my game back, though I guess I would need to contact US live chat since the local support is slow as hell. 16 minute call, actually not a call since it was machine and crappy music playback, and automated response through e-mail is not quite top notch support I guess.

    • KoJotP's avatar
      KoJotP
      13 years ago

      After three day, several power cycles, 6 attempts to contact - 5 of them successful though 2 dropped during conversation, the online pass that isn't there for PC finally work - only now from the Ashes don't

      • Nunatac's avatar
        Nunatac
        13 years ago

        Got the same problem with online pass on PC since yesterday - I contacted live chat advisor with no success in resolving problem - he "forward this issue to EA specialist team" now waiting for contact from them, maybe on Monday I will call them on phone.

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