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Anonymous's avatar
Anonymous
12 years ago

'redeem/purchase online pass' problem

When I enter my online pass code, I am told that it has already been used - this is a new game and has just been opened, so can you send me a new code please?

Code is H6TVX 2YRHF 6VPTW 4J62W PKVGZ

1 Reply

  • Anonymous's avatar
    Anonymous
    12 years ago

    [READ FIRST] Common Questions & Issues: Email change, merge, compromised, codes, online pass, gamert...

     

     

    Then, if you still need Customer Support/Game Advisor, here's how:

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.
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