Hi there! Here is my report id: 7ee8736e-f87e-46c7-9f87-7461a63eec14
Quick recap of events:
1. I tried old Origin, no bueno
2. Uninstalled everything, cleaned up folders etc (including remnants in c:\ProgramData)
3. New download of EA App installed to my g:\ drive (non-os, not a bootable drive, no dual boot, 2TB)
4. Mass Effect 1 (2007) fails to download
5. Mass Effect 2 Downloads, but will not run
6. Mass Effect 3 Downloads, but will not run
My rig:
OS: Windows 7 Ultimate x64 (patched all the way, TLS 1.0 is TURNED OFF (server and client))
Solid State Drives (EA App installed on an SSD that does not host the OS)
GeForce GTX8800 (using the LAST driver issued for this video card from NVidia: (342.01-desktop-win8-win7-winvista-64bit-international.exe)
Installed Microsoft DXRuntime (DX9-DX11)
Much appreciated!
Community ManagerThank you! I appreciate the details.
@EA_Kent , you bet. Nice to be speaking with support. If you need to try a few things on out on my PC let me know as well. I know others are frustrated too and we all just want to enjoy the ME franchise again. 🙂
I would say this all started for me about Monday, February 27th ish... I started with my DVD version of ME1 that I own. I forgot about the Origin app and was unaware of the EA App, I have a stack of original games from the mid-2000's era that I am messing with.
Trying to run my hard copy of ME1 threw a ton of issues, I think DRM related. I did not feel like trolling through a bunch of virus polluted P2P sites for a fix, so I Norton'd up and went to ea.com. (Anti-X because I am online with an out of support OS from MSFT and Browser, so need LOTS of protection). Downloaded the app and I was pleased to see the games I had purchased via EA many years ago still there.
Proceeded to download ME1 which through the can't download error... I figured yea of course because I already have it downloaded and installed. So uninstalled my local copy, cleaned-up, and rebooted. Got the same error. At this point I am thinking licensing issue, so logged into ea.com on Edge and fiddled around and found a place there I can register my copy of ME1 using the code from my original ME1 disk. I did that thinking, ah, that is what the needed ... a way to prove I owned ME1.
Tried to download again, same issue. Opened a case at this point. Call it Tuesday, February 28th now..
After that, you probably know the rest of the story. I was rather upset at tech support telling me to reinstall everything, including the EA App and reboot, which I did the first time, but to get told to do the same thing over and over, nah. I needed more help than a script could offer. I worked tech support; I get it, totally do.
So here we are today!
Let me know if you need anything more!
