I fixed it on my PC. I deleted the Mass Effect 3 licence in the ProgramData>Electronic arts>EA Services>license folder. Then it loaded and put a new license in the folder.
Community Manager@FCGrizzlyAdams I got you covered on this one. Can I please get screenshots of the errors you are getting?
@EA_Shepard Thanks for the quick response! I attached a screenshot of the error from the EA App when starting the game.
EDIT: I've added a second attachment showing the "offline" error if I try to enter my product key manually. Signing into my account doesn't change anything besides adding my information into the error message.
Community Manager@FCGrizzlyAdams Thank you. When you moved the license folder did you just move it or delete all files in the folder? If you deleted them, was the al hidden files option checked so it shows those to delete as well?
Hello,
I've had the exact same issue with Mass Effect 3 for the past 2-3 weeks (I think my problems started on Feb 10 or 17, not sure).
The difference with the OP is that I purchased the game in December 2023, just a couple months ago. It was working all fine until I started getting the exact same activation problem as the OP. I get the same error windows and dialogues so I won't post screenshots. It's the same. In my case, I've never interacted with Origin and never had an Origin account. I've only played through the EA App.
I've tried submitting a case via the EA Help website but it seems to just go in a black hole. The system says that it registered my case but only gives a blank case number. Then, when I go look at my cases, it says I don't have any. I've already tried to submit twice with the same result.
Then, I tried to go on the Help Chat. That one just gives me a "Major Error. Please try again later" (I tried with Edge and Firefox, and please don't tell me to try with Chrome. EAGames should support all 3 browsers like every other major company on the Internet). So, it looks to me like EA games does not offer support to its customers at all. Just a bunch of webpages that look like a system exists but does not provide any service.
I must say this whole experience is extremely disappointing.
I hope something comes out of this thread and thank the OP for starting it.
I am also having the same issue and also have no luck trying to send inumerous messages to the "support" which can only ask me to "disable" my wifi conector (which would only disconect me, since my computer have no RJ45, but it is a ASUS ROG) which seems only a way to "pass the chat to another rep.
I attached the error screens. Hope someone here can help me out.
You tried to delete the license folder as described in the accepted solution of this thread?
Just tried that as the amazing "service bots" of support have not provided that solution before trying to deactivate my internet, same result.
