social.bioware.com code not working

I also have this problem. The code was offically redeemed and it said I aquired "Unrecognized Item". However nothing different shows up in my registered game content nor were there any new packs in the multiplayer store for me. Is this something for the future or are the codes bugged? If anyone can also answer what we were supposed to get with the code would be nice too.

Count me in on this problem too.  I had preordered ME: Paragon Lost, received it on 12/28, redeemed the code on 12/29, prior to the 12/31/12 deadline.  Same result as the players above.  I received confirmation that the code had successfully been redeemed, but no pack has shown up in the MP store, as other DLCs in the past have.  What gives?  Bioware, some help on this please?

Same problem. Got the movie, redeemed the code at Bioware Social, but got the "Unrecognized Item" or whatever, nothing was unlocked in multiplayer. Help would be greatly appreciated. 

Me too - registered code, it said it completed (despite saying it was for unrecognised content) but nothing has shown up in my social.bioware profile, or in the store inside ME3 Multiplayer.

I have previously redeemed this kind of content with no issues.

I also note that I have seen the announcment on the Bioware Blog stating that codes were listed to be expired (being valid til 31/12/2012) however as it did successfully process a registration I didn't think this was applicable.

Please confirm.

I'm afraid no one will be able to help you in these forums since we they are for games to help gamers.

You'll have to take your complaints to EA trough their support. I know that's not an answer you would like to hear but it's the best advice I can give you.

If you get an answer which other can benefit from; please post it here so that other can use it.

Good luck.

Hi Ionori,

I logged a job with EA and whilst they asked all the right questions and info (code, DOB, username etc) they have yet to provide a response to a solution or ETA when a solution will be available.

Doesn't hurt to make noise on an issue anywhere and everywhere possible...although that hasn't stablised the ME3 Server issues I have been having the last 6 months...

;-)

Hi everyone,

Just wanted to let you know that I asked my colleagues to look into this. I will get back to you as soon as I get more information.

If you can give me more details on when you purchased / redeemed your code like beckpj did (excellent report, beckpj, thanks for that), this would be very helpful.

Thanks,

Ursula

I'd also like to remind you, that:

Players who purchase the Paragon Lost Anime can find an insert containing a Mass Effect 3Item redemption code. This insert also mentions an expiry date for this code.
 
Please be aware that this information is a misprint and as such, the code has no expiry date associated with it.
 
We would like to apologize for any confusion caused by this misprint and thank you for your continued interest in the Mass Effect universe.

Source: https://help.ea.com/article/No-expiry-date-on-the-mass-effect-3-item-redemption-code-obtained-with-the-paragon-lost-anime

Hi eaursula,

I have found the redemption pack in my Mass Effect 3 Multiplayer store however it has yet to appear in my social.bioware.com user profile as additional content.

Thanks.