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MSA_Yaga's avatar
MSA_Yaga
10 months ago
Solved

[Steam] Mass Effect Andromeda Missing Online Access Error

Hello @EA_Shepard A few days ago, I downloaded all the games to play the Mass Effect series. When I opened Andromeda to play, I encountered "missing online access". After doing a little research, I ...
  • EA_Shepard's avatar
    EA_Shepard
    10 months ago

    @MSA_Yaga Changes were made to the account that should allow you to get online. Before you launch the game, I would perform the following steps to ensure the game updates for you.

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    Clear cache, and repair or reinstall the game

    • EA App's Cache (Top Left Menu > Help > App Recovery)
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • EGS - Repair (Library > Tile dots > Manage > Verify)
OnlyOneJMC's avatar
OnlyOneJMC
2 months ago
@EA_Shepard I've tried all the solutions in this thread and nothing seems to be working for me. I spoke to EA Help earlier and he removed the game from my account and re-added it. He said the issue seemed fine on his end, that the block for online access was removed but I'm still getting the same error message no matter what.
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 months ago

@OnlyOneJMC removing it and adding doesn't do anything because of what is actually causing the issue. 

Close down the EA app or Steam, whichever you use. Go back into that platform and run a repair on the game. You can do a full reinstall if you have the time, but a repair should be good.

Launch it again, and let me know if it allows you back online.

  • Craz3dHULK03's avatar
    Craz3dHULK03
    15 days ago

    Hi guys I tried most steps. the only thing i couldnt really do was delete all the files in temp. Ive tried going to EA Help to open a case but I cant seem to find any links to open a case. Only a run around to sheck forums and use a chatbot that does nothing. Please help.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    15 days ago

    @Craz3dHULK03 I took a look at the account. Go ahead and repeat the steps and repair the game. If that doesn't work, reinstall the game. It should be resolved.

  • Craz3dHULK03's avatar
    Craz3dHULK03
    14 days ago

    Thank You so much for your help. You sir are the greatest.

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