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Chasestingray's avatar
8 days ago

[Steam] Unable To Launch Mass Effect Legendary Edition

I recently bought Mass Effect Legendary Edition on Steam, It automatically linked to my old EA account, and whenever I try to open it through steam, it automatically opens EA and I have to run it through there. This is not a problem, I just want to play the game. Except that it refuses to launch and comes up with the message "Failed to launch game. An error on our end caused the launch to fail. Please try again later." I have been trying for 2 days, and contacted support on help.ea.com, and they told me to come here. See screenshot attached for error message.

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 days ago

    @Chasestingray 

    I checked your Windows Error Reporter, and there wasn't much in there, which is odd, being the game won't launch. What I did find though may be an issue.

    Check Network Settings:

    1. Ensure your internet connection is stable and working.
    2. Disable VPN or proxy settings temporarily.

    Reset network settings by running the following in Command Prompt (as Administrator):
    cmd
    CopyEdit
    netsh winsock reset

    netsh int ip reset

    ipconfig /flushdns

    ipconfig /renew

    Run the Windows Update Troubleshooter:

    1. Go to Settings > System > Troubleshoot > Other troubleshooters.
    2. Run the Windows Update Troubleshooter and follow its recommendations.

    Reset Windows Update Components:

    Open Command Prompt as Administrator and run these commands:
    cmd
    CopyEdit
    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    This resets the Windows Update components.

    Clear Microsoft Store Cache:

    1. Open Run (Windows + R) and type wsreset.exe. Press Enter.
    2. This will clear the cache for the Microsoft Store.

    Verify Services are Running:

    1. Press Windows + R, type services.msc, and ensure the following services are running:
      • Windows Update (wuauserv)
      • Background Intelligent Transfer Service (BITS)
      • Cryptographic Services

    Check for System File Corruption:

    Run System File Checker and DISM to repair corrupted files:
    cmd
    CopyEdit
    sfc /scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    Review Proxy Settings:

    Check and reset proxy settings:
    cmd
    CopyEdit
    netsh winhttp reset proxy

    Manually Install Updates:

    1. If the issue persists, manually download and install updates from the Microsoft Update Catalog.

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