EA Staff (Retired)Hey @derroth
Thanks for pointing this out to us! And well-done on collecting almost all the equipment upgrades in the game :eahigh_file:
I'll double-check with the team if Structural Ergonomics is currently locked, because of some weird bug, but from what I can see some players were mentioning this problem back in 2017 😳
/Ataashi
I've also encountered this, however I don't see the duplicate item.
For me both Stronghold Package and Structural Ergonomics are locked and I haven't been offered the chance to purchase it since (at least) January 2018. I've been playing since launch day. Those two items are the only items I don't own.
Any idea when this will be resolved? The game is clearly balanced such that certain equipment augments particular characters. There are a few characters that I'm reluctant to play without these.
Have same problem on PS4
I'm having the same problem. I haven't seen it and use not only my Xbox but the phone app as well to check when away for more than 8 hours to make sure I don't miss it.
Same problem here — I have been waiting for a year to get the SE and Stronghold packages. Frustration is a mild word for how I feel about the issue (and EA)
Regards,
Mark
Same issue, still missing those on ps4 from day one. Person from support told me they will be available for purchase mid march. Mid march came and went, no equipment. That person was not telling the truth. Straight out lied!!!!!!! Contacted support again. They can't fix the isuue for me. This time other person from the support chat told me that those equipment were not scheduled to be availbe for purchase mid march at all!!!! For tracking when they will be availbe i got link to the forum... 😤😭
I’m experiencing the same problem. I have been playing for years, and have never once seen the structural ergonomics equipment item for sale.
I already have the Turian Soldier package, so that particular “workaround” mentioned above is not available for me.
Still missing December 2020
Ataashi is no longer with EA.
The game is out of studio support since 2017, there are no more fixed coming if Bioware is not changing its mind.
Hi!
I also suffer from this bug and I've been looking for answers and found this:
"If the Stronghold Package and Structural Ergonomics are the last two items you are attempting to purchase from the Store (and you didn't purchase when they randomly appeared with other pieces of equipment), they WILL NOT appear in the Store. This is a known issue and can no longer be fixed. However, if all of the other 30 pieces of equipment are owned, purchasing one of the MP DLC Pack - Collection Items packs will force the equipment items to appear as a substitution for the equipment listed in the pack."
(https://masseffectandromeda.fandom.com/wiki/Equipment)
and also this: https://answers.ea.com/t5/Technical-Issues/Structural-Ergonomics-equipment-has-not-been-available-for/m-p/8261777#M42386
Based on that, and in a promotion on the Steam store, I bought a Pack (Krogan Vanguard) that was almost useless to me other than the equipment. CONFIRMED! I received "Structural Ergonomics" instead of the "Berserker Package" I already had. The "Structural Ergonomics" was the last piece of equipment that was missing.
Hope this was helpful!
