Forum Discussion

13 years ago

Solved

Unable to access purchased dlc

I am having trouble with Mass Effect 2 on Xbox. I am unable to access or play any of the dlc I have previously purchased. All of the items bought through the Cerberus Network, and the Cerberus Networ...

EA_Spectre
13 years ago
Hi joshbiese,

Usually you should be able to play the DLC with all accounts on the Xbox with which you purchased and downloaded the DLC for the first time. If you have to use another Xbox you will only be able to play your DLC on the account you have bought it with. So you will need the licence transfer if you want to be able to play your DLC again.

Please get in contact with the Xbox Support if you have any issues with your license transfer:

http://support.xbox.com/en-US/xbox-live/marketplace-and-purchasing/download-content

Hope that helps!

Ursula

EA_Spectre

Community Admin

13 years ago

Hi joshbiese,

Usually you should be able to play the DLC with all accounts on the Xbox with which you purchased and downloaded the DLC for the first time. If you have to use another Xbox you will only be able to play your DLC on the account you have bought it with. So you will need the licence transfer if you want to be able to play your DLC again.

Please get in contact with the Xbox Support if you have any issues with your license transfer:

http://support.xbox.com/en-US/xbox-live/marketplace-and-purchasing/download-content

Hope that helps!

Ursula