Forum Discussion

gauntlett2009's avatar
2 years ago

Unable to Access this Game for Over a Year.

I bought the game on steam. One day, it would not update and says I do not own it and it says I have the key in my DLC for it on Steam. Nothing I have tried has worked to gain access to the game. 

3 Replies

  • @gauntlett2009 

    • Make sure EA app and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete the "License" folder.
    • Test
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, @gauntlett2009 As this thread is a bit old, things have changed and been updated; we will lock this down and consider this resolved.

    If you run into any further issues, please create a new thread or add your information to an existing thread so we can begin tracking accordingly!

    Cheers!

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