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garisher's avatar
garisher
9 years ago
Solved

Unable to redeem product key on Origin.

Hello.

can't activate CD key. i made a Case at EA Help but still no contact with Advisor during 5 days.

Spoiler
Hold tight, we're putting your information together and contacting an EA Advisor.Please stick with us until we confirm your case number on the page behind this window.

number is #30382551

  • EA_David's avatar
    EA_David
    9 years ago

    In some cases swapping to a different browser or different device can help. Sometimes browser settings or local blockers might be preventing the connection from going through. 

    I'm curious, where did you get the code? What error message do you get?

    Thanks. 

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  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    In some cases swapping to a different browser or different device can help. Sometimes browser settings or local blockers might be preventing the connection from going through. 

    I'm curious, where did you get the code? What error message do you get?

    Thanks. 

  • garisher's avatar
    garisher
    9 years ago

    i tried different browsers, countries. My 2 previous cases  were resolved by UK Support very quickly. But now... 

    Code - from DVD-box case.

    Error message - "Invalid code".

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Thank you for the detail. Checking now the support services should be running without any issues. Are you trying to use Chat or phone support? If you've only tried one, can you try the other?

  • garisher's avatar
    garisher
    9 years ago

    tried only Chat. as i said - my 2 previous cases were resolved very quick and i used only Live Chat.

  • garisher's avatar
    garisher
    9 years ago

    after tried 3 different browsers, i tried IE and Chat finally worked!  didn't expect because didn't use IE for years...

    problem resolved. thank you very much to Aayushi for help and patient.

    and you, David, for quick respond and notion about browsers.

    Have a nice day 🙂

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Thank you for the update, it's good to hear that your issue got resolved. If you're still about, I'd be interested if you could PM me your browser version and your addons that you use on Firefox and Chrome. It's ok if you don't want to share this info, but it may be helpful for us going forward. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    Had similar issue, bought trilogy pack.. key added ME 1-3 into Origin.  Installed ME 1 & 2.. then it asked for a new key for ME3.. had to talk to support via chat (firefox) to get it resolved.

    Seems EA can't even get trilogy keys to work correctly.  Small wonder the game is still buggy as hell.

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