Unable to run ME Andromeda and Dragon Age 3
Hi, I have a new computer since several games and have reinstalled the EA app and all my EA games: i'm able to launch all tge games exccept Mass Effect Andromeda and Dragon Age Inquisition (new game...
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@holger1405 : no that's a problem: i don't have any error message... it would be easier to troubleshoot with an error message.. :-(
When i click on these games to execute them, a new popup windows is displayed to indicate that the game is being launched, the EA App is minimized for a few seconds and then reappears...
In the task manager, i see a process for the game for a very short time and then it disappears... but absolutely no error message...
And in the Event Viewer, i don't see any error or event related to these executions...
@HaveFun1975
Look at your Reliability monitor:
1. Press the Windows key and "R" at the same time.
2. Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”
3. Look if it has entries for the game or EA app. > If yes double click at the last entry for the game executable or EA app, copy the info and save it to a text file.
- @holger1405 , there is no error for the 2 games or for the EA app, i have few errors for a tool of the GygaByte center but the timelines don't match with the executions attemps of these 2 games...
Of note the BEX errors at beginning of the DXDiag errors is for IGOProxy32 and ProcID.exe.....the IGO one is EA play app, and the ProcID one is Intel Processor identification utility....and are likely conflicting with each other. May want to try uninstalling the Intel one if possible or disabling it in start-up and see if it works then.
If this doesn't help, continue to follow Holger's advice, as one of the better diag ones on this forum.
@mcsupersport Thanks for your answer.
Regarding to your suggestion, the Intel Processor identification utility is not installed on my computer: in all the forums i checked to try to solve my issue, one of them suggested to do a verification throuygh this tool so i tried to install it 2-3 tmes but the installation crashes each time so i gave up for this tool...
Thanks again for having tried to help me.. :-)
