It's crazy that this is still an issue after 2+ years of a game breaking bug. Take the money and run I suppose. I thought it would have been fixed in 2015.
Here is the conversation I had with ME3 support:
Rishav Thanks for contacting EA Customer Experience, my name is Rishav. How may I assist you today?
youI just had a question about a ME3 bug
Rishav Hello there.
youHi
Rishav I will surely assist you regarding this issue of yours but may I first know your name please?
you!@#$
Rishav Pleasure meeting you !@#$.
youYou too.
Rishav Would you please elaborate the issue?
youWell it seems like a pretty huge issue. Weapon mods in ME3 are not recognized when they are picked up, preventing them from being used at all. This essentially breaks a main feature of the game. I was wondering if there were any plans to patch this? Figured this game would be functional 2-3 years after release.
Rishav I can understand your concerns that the weapon mode is not working and is causing an issue in game.
Rishav I would also like to add this to your concerns that your issue is something that needs the concern of the developers team.
Rishav As only they can make the necessary changes.
Rishav What best I can suggest you for the issue is that to post the issue on the official forums so that it may reach the concerns of the developers team and the needful is done.
Rishav Also from my end too, I will also notify this to the concerned team so that the needful is done as soon as possible.
Rishav Do not worry, the needful will surely be done.
youYeah, I just don't see any clear way to report this to them. There is already an open thread from 2013-2015 concerning this issue, with no response in 2 years.
youJust bought the game and it's essentially unplayable.
Rishav What I can do from my end for that is add a high priority note to the issue so that the issue is taken under concern sooner and the needful is done as soon as possible.
Rishav Do not worry,I will definitely do what is best possible from my end.
Rishav I assume after adding a priority note, the needful will be done sooner.
Rishav I can understand and that's why I will be doing what is best possible from my end for the issue.
Rishav Do not worry.
Rishav Is there anything else I can assist you with today?
youIt seems unlikely they will acually fix it, considering it's been broken for 2 years. But thanks anyway.
Rishav Thanks for contacting EA. Have a great day.
Then he "hung up" on me. GG