Weird mail.

Yeah... So far we have:

a) A highly suspicious email worded exactly like a phishing attack.

b) A Game Advisor who had no idea about the message itself, and who also thought it suspicious and so was willing to "report it up the chain." (And wouldn't those support people be expected to know about something like this? Like maybe they would get an internal email explaining what's going on?)

c) A complete absence of any official acknowledgement of the legitimacy of the email. 

d) A complete absence of others reporting the same suspicious message, even though there are hundreds-of-thousands of other ME3 PC players who should  have received it.

Either it's a fake, (as it certainly appears to be) or someone at EA should be fired for gross incompetence.

Hi everyone,

Sorry for the confusion, obviously I didn't word my message clearly enough. We are sending those messages because we are making some changes, for Mass Effect 3 players, and other games as well.

Even when I'm aware of these emails, I did ask you to verify the sender's email because I couldn't see it in your screenshot, and that's obviously a very important detail for me to be able to confirm it's ours 😉

Hope this is more clear now, I will definitely take your feedback about this being confusing and suspicious. Sorry about that!

-Mai

@EA_Mai

As others will probably agree on, these types of emails are a incredibly silly/stupid way of doing anything official considering the history of scammers and the like.  Honestly, it harms EA rep to have even considered such an email, let alone actually utilized them in any official capacity.  Whoever thought this was an acceptable practice needs a stern talking too.....and maybe some education in better practices.  You/EA as a company shouldn't need any real verification of ownership for ANY game no matter the upgrades or changes coming, that info should be locked like Fort Knox with the associated accounts, and the very fact you do need any sort of verification, especially sent in Email form, is troubling in the extreme.......it SHOULD at worst been handled through the Origin app itself, using official notifications through Origin.  If system is outside Origin such as Xbox or PS, then it should have been handled through those companies direct communications on those systems.

@mcsupersport

Pretty much the point I was trying to make if it turned out it was real indeed.

@mcsupersport

While I agree that the mails wording is suboptimal and that a different approach would be much preferable in this case, for example an email without link and an simple worded guide to log on to the specific game inside Origin or verification over EA.com, we both also know that player accounts are often not as secure as the should be cause a lot of the Players do not use the security feature that EA offers, as example two factor authentication, or because they use passwords that don't deserve the name. ( @d4rkpink not implying you did, just as an general remark.)

Furthermore, changes at internal procedures also make owner verification necessary sometimes.

So the truth is that EA indeed needs ownership verification under certain circumstances.

@EA_Mai did not wroth the mail and she did everything she could do by forwarding our feedback.

There was also more Hero feedback about this mail as I reported it, so I think we can leave it here for now.

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@EA_Mai wrote:

Hi everyone,

Sorry for the confusion, obviously I didn't word my message clearly enough. We are sending those messages because we are making some changes, for Mass Effect 3 players, and other games as well.

Even when I'm aware of these emails, I did ask you to verify the sender's email because I couldn't see it in your screenshot, and that's obviously a very important detail for me to be able to confirm it's ours 😉

Hope this is more clear now, I will definitely take your feedback about this being confusing and suspicious. Sorry about that!

-Mai

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@EA_Mai;  If this really was an "official" EA email, why was the Game Advisor clueless?  Shouldn't those folk be the FIRST to know when something like this is being sent to players?!? 

Just another example of how poorly whatever is going on is being handled... <sigh>