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Niomh's avatar
Niomh
5 years ago
Solved

Xbox game pass Missing online Access

Who exactly do I contact to get this issue sorted? I've spoken to EA tech support who have said "As advised you have no PC edition of Mass Effect: Andromeda. If you have any version installed. I ...
  • Niomh's avatar
    Niomh
    4 years ago

    @EA_Atic 

    OK, we're back at square one. I can now download the game again. 

    So I did and missing Online Access is still there. So back to my original question, who sorts that out?

    I assume it's you guys as I used to have Origin Access or whatever it was called - so you probably have an artifact somewhere on my account that conflicts with the XBOX game pass version on PC.

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
5 years ago
Hey @Niomh, are you getting the error downloading the game or starting the game in EA Desktop?

/Atic
  • Niomh's avatar
    Niomh
    5 years ago

    @EA_Atic

    At the time it was after launch when it tried to connect to the servers.

    Now I can't even download it, after uninstalling it again for another uninstall/reinstall as I get an error when downloading saying "There was a slight  hiccup, we can't download game name unavailable." 

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      5 years ago
      Thanks! Odd @Niomh

      Could you try to reinstall EA Desktop and see if you get the same problem.

      /Atic
      • Niomh's avatar
        Niomh
        5 years ago

        @EA_Atic

        I've done pretty much all the troubleshooting steps of people at tech support including:

        Uninstalling/ reinstalling EA Desktop

        Cache clearing

        Flushing DNS

        Deleting folders in C:\ProgramData\EA Desktop

        copious amounts of reboots

        The tile itself says "I own this game" (I don't, it's through game pass, all other games from this state "Included as part of EA Play")

        This happened after one of the afformentioned reinstalls where the game got "stuck" in "Preparing download" mode and wouldn't start a download. Ever since then it seems to think I own the game but when it comes to download, it knows I don't. Before that, the game just wasn't in my EA Desktop app in games I own if it wasn't installed.

        This all comes on the back of the issue I had originally which is missing online access. I assume it's because I played it when I had a paid version of EA Play and now do it through Xbox Game Pass (originally the PC only version, then upgraded to Ultimate in May) somewhere along the line there's probably an artifact that is screwing me over and Xbox are adamant it isn't them because the game isn't on the MS store so all installs and access is apprently done through EA.

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