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Mar_nKamee's avatar
2 years ago

[XBOX Series X] - Mass Effect Andromeda Missing DLC

Hello everyone, I'm going through a serious issue that prevents me from playing the game alltogether. 

I had Mass Effect Andromeda back on XBOX One S a few years ago with the "Deluxe Content", the "Deep Space Explorer Armor" and the "Mass Effect Andromeda Multiplayer Starter Pack 4" and had a 99% completed game with 125 hours of playtime on it.

I now possess an XBOX Series X and reinstalled the game, and despite my console downloading the game and the additional content mentioned above, when I'm trying to load my save a popup tells me my save cannot be loaded because "Deluxe Edition Content" and "Deep Space Explorer Armor" are uninstalled.

I want to specifiy that I still use the account I first played the game with.

I checked my game's internal storage and the DLCs are all present and installed. I tried :

- Rebooting my console

- Reinstalling the game and the DLCs 
- Cold booting the console by unplugging it for 30 seconds

Doing those steps didn't fix the issue, I still cannot play the game. I saw a fix on this forum for PC but I cannot do this kind of maneuvers with an Xbox Series X.

Any advice is appreciated, thanks.

(cm edit updating for tracking)

2 Replies

  • Mar_nKamee's avatar
    Mar_nKamee
    2 years ago

    Hello, I checked my order history and started a fresh new game.

    I noticed that I got the Mass Effect Andromeda Standard Recruit edition, but for unknown reasons it also downloads me the deluxe content and deep space explorer pack. I suppose it's an error on the licence as I've nerve used cloud gaming with the game nor another account, would you have any hint on this?

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