Community AdminThank you for the workaround solution @bloodfist1
I'm marking it as solution since it worked but we would still like others to let us know whether that helped.
Why does this game keep crashing can I have a refund
You should put into detail why it's crashing, bro so a solution can probably be found.
Having the same issue. As soon as the franchise game ends and I select to exit, it freezes. I don’t understand why this hasn’t been fixed when clearly it’s a huge issue. I bought the game via Xbox store, it’s on my Xbox one S internal hard drive. You should’nt have to delete your game face to play franchise. Please make an update to fix this!
Can anyone assist? Have tried everything cannot play at all resets after 10 minutes play time
I am having the same issue with the game crashing in franchise. Can you please lead me to someone who can help give me a refund on the game. I’m very upset that you guys clearly do no care about solving the issue. You got our money so I guess your job is done? Either way can you give me a number to contact about the issue please?
Community AdminDoes your created player have Game Face or head gear? If it has head gear, try removing that to see if it still freezes on you. Sorry to hear about how it keeps crashing on you, please let us know what steps you've attempted to try and fix it so we don't have to repeat those.
