Forum Discussion

muhyun4028's avatar
muhyun4028
5 years ago
Solved

Ads button greyed out

Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug Whenever i click ads watch buttons it win’t work and turned out grey. When it comes in ios13 , i just reset ad id on my phone setting but after updated to ios 14 there is no options for ad id , so i don’t know what to do.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I might be my own account issue
What happens when the bug occurs? Button greyed and no response
What do you expect to see? Watch ads normal as before

‌

Whenever i click ads watch buttons it win’t work and turned out grey. When it comes in ios13 , i just reset ad id on my phone setting but after updated to ios 14 there is no options for ad id , so i don’t know what to do. 

9 Replies

  • MWHawkeOne's avatar
    MWHawkeOne
    5 years ago

    Ads are not working at all as well. Are the devs trying to make us use all our gold so we end up broke for season 5?

    Answer: YES! 

  • Kennethf4's avatar
    Kennethf4
    5 years ago

    Im using andriod, i have no ads since the start of season 4, and then

    I quit, untill now still no ads.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @Kennethf4 Are you playing on VPN? Ads are not guaranteed to show up for everyone at the same time because of promotional factors.
  • KingdomCome81's avatar
    KingdomCome81
    5 years ago
    @EA_Blueberry Hi - I’m also experiencing this.

    Have rebooted iPad and game
    Have uninstalled and reinstalled game
    Have updated iOS

    But still not working.
    Seems pretty inconsistent. Any other hacks/tips?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @KingdomCome81 

    Try this:

    For iOS:
    1. Close your game
    2. Go to your device settings
    3. Go to Privacy
    4. Scroll down to Advertising
    5. Reset Advertising Identifier
    6. Restart your device
    7. Launch the game again
     
    For Android:
    1. Close your game
    2. Go to settings
    3. Go to Google: Services & preferences
    4. Go to Ads
    5. Click on "Reset advertising ID"
    6. Click OK
    7. Restart your device
    8. Launch the game again
  • gskma's avatar
    gskma
    5 years ago

    I have the same issue, but there is no such option as “resetting advertising id” on my iPhone. I’m on iOS 14.4. Please advise.

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