Community Manager
Thanks for the bug report! I'm having some trouble finding reports from others experiencing this, so hopefully we can fix it through some basic mobile troubleshooting. If not, at least we can confirm that didn't work so the team can be aware of it.
Can you try deleting the app and re-download it again? If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install.
We have some additional steps below that can help with in-game issues, too.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Thanks for giving us a heads up and keep us updated!
I had this issue as well. I sent through a bug report but I cannot see it anywhere
