Getting kicked from the game

Question

Product: NBA Live MobilePlatform:Android PhoneSummarize your bug Whenever I play in Leagues, or in Season, or inthe new event, Lunar New Year, I get kicked out of the game. Started only recently with the new event. All others seems ok. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Just play the game. Go to season, or league, or the new year event, and start a new one. Once the Play button is pressed, the game exits. What happens when the bug occurs? The games exits. What do you expect to see? I expect to be able to play the game. ‌The following screenshots are last seen before the game exits.&nbsp;

ea_blueberry · Answer

@RomzT89&nbsp;

Thanks for posting a bug report! So far we haven't had too many technical issues being reported our way specific to this, so hopefully we can fix it for you through some basic troubleshooting first. Have you tried restarting your device or reinstalling the app to see if fresh data clears this up?

If you synced up to your account to Facebook and Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.

I've also seen technical issues like this fixed by restarting the router if you're on WiFi or toggling WiFi off and back on for your device.

Sorry for the trouble you're having, let us know what happens. 👍

romzt89 · Answer

@EA_BlueberrySo far, I have done these:- restarted my phone (many times)- reinstalled the app and done the updates- tried several wifi spots

romzt89 · Answer

All I can do is play in the showdown. Missing and wasting several XP for 2 days now.&nbsp;

ea_blueberry · Answer

@RomzT89&nbsp;

We'll need to get someone to look at your account to see what's blocking you from the other modes. Please go in-game to Settings and Help/Customer Service to submit a case to contact an EA Advisor. I'm sorry you're experiencing this and it sounds potentially account based that they'll need to take a deeper dive into. We'll keep an eye out for additional reports like this, thanks for letting us know.&nbsp;

ea_blueberry · Answer

@RomzT89&nbsp;

Curious if you were able to get this fixed and what what done to fix it. Did you reach out to our Support team?

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Getting kicked from the game

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