i can't login the game with my gmail.com account when i pck the option of gmail after couple seconds i can see the live events while page loading but don't become done game is shuting down Also i tried another phones but same problem happen please help me. by the way i heard another people have this problem not only on me.
I already applied to a advisor. We are in 5 day communication. I sent my last message six hours ago and and I'm waiting for an answer. Topic tittle : Problem that can not be solved for 1 week!!!
DICE TeamDid you reach out to them via email? That usually takes longer than making a phone call.
I am sorry for the delay though - they should be in touch with you shortly.
2 days, My messages are not answered. I'm still waiting. 1 week, I can not enter the game.
DICE TeamI won't be to go over account details with you here. But I will do my best to help.
What is the error message that you're getting? And which steps have you already taken to try and resolve it?
UPDATE:
I checked up on your case status and I can see that our Advisors have escalated this to our Specialist. However, you keep replying to that case for a status update, which means the Specialists will not get the opportunity to look into it for you.
Could you please refrain from replying to cases that have been escalated for you? This will only increase your waiting time. If you would like a status update then you can always create a new case.
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
I did everything in there.
Android version: 6.0.1
Game version: 1.3.3
Capacity (memory): 32 gb
Available (memory): 16.60 gb
Number of applications: I have 70 applications in my phone.
Modem firmware: I don't understand.
Device type and generation: SAMSUNG Galaxy Note 4
NBA Lıve Player ID: Berk
They wanted this informations, I told him.
I would suggest you to install NBA Live Mobile application on a second device, or borrow a device with NBA Live Mobile application installed from a friend.
1)Attempt to play the game on your account on a friend’s device. It is very important you ensure you are logged into your account on another machine.
2)Attempt to play the game on a friend’s account on your own device.
I did these two missions.
As a result, I tried to get into the game on my own account on another device.
But he threw me out like he was on my own device.
My friend, he could login one's own account on my device.
Finally,You wanted the NBA LIVE MOBILE ID from me.
But I do not know how to find it.
Because I can not enter the game.
He is throwing me out of the game.
While in game threw me and I could not login again.
So much. I'm still waiting for an answer.
DICE TeamWhat is the error message that you get when you get thrown out of the game? And at what point do you get thrown out of the game? Before, or after you've logged in?
I will login to the game after I select the account throw, send off. When the game screen, send off.
Look at the photo.
DICE TeamAnd the problem remains if you switch to a different internet connection? Say from wi-fi to 3G? Is there perhaps another type of match that you can start first?
If both don't help then I'm afraid that account management will still be needed which I can't do from here.
Is there perhaps another type of match that you can start first? What do you mean here?
Mobile internet or wifi does not matter, send off.
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