ios12

What is going on? Why is it taking so long? I haven’t got to play in almost a week! Fix the game!

@bdking112@Bear311M@warriorGggg@rusty5858@zevolf1875

Can anyone seeing this issue please reply with the following details to help us look into this:

• UID (how to find UID):
• Device (iPhone XS Max, Google Pixel 2 etc.):
• Activity before the crash (i.e: Purchased packs/bundles - if so, which packs and provide screenshot):
• Device OS and version (e.g. iOS 12, Android 9 etc.):

Thank you.

UID: 4448676

no purchases

Iphone Xs max

iOS 12

Right now, I play now and then with a borrowed IPad non updated with IOS12, but when I try to login with my IPhone Xs max, the game crashes

Hi @EA_Barry,

   I’ve included screen shots of my UID and my current team. I’m not sure how I can send you screen shots of packs I’ve purchased. I’ve purchased a few and they’ve been opened. I’m trying to load the game on my iPhone XS Max and it’s never loaded. I’m currently trying to play on an out of date Samsung phone. That’s how I got the screen shots for you. Let me know if you need anything else. I’d be happy to be a tester for EA for this if you need one.

@EA_Barry My new iPhone is on ios12. I forgot to add that. I was using a iPhone 7 Plus on 11.4 I think. It worked fine with my iPhone 7 Plus. 

The information you requested is below. Does this request for information mean you’re no closer to fixing the issue than you were when we first reported it? Another person in my household has an iPad and it is also running iOS 12.0 and NBA Live Mobile opens and functions perfectly so in my case, the issue isn’t iOS 12.0—it has to be something specific with the iPhone XS Max. I can’t believe this issue hasn’t been resolved yet…SMH.

UID: 129736176

Device: iPhone XS Max

Activity Before the Crash: Nothing in particular.

Device OS and Version: iOS 12.0

We’re way left behind bec of the hold up, give those commenting here a bonus kevin durant or any 82+ pack to catch up.. 👏👍😁